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Sales / Business
Manager, Account Management
@illumin
[Hiring] Manager, Account Management @illumin
Mar 31, 2025 - illumin is hiring a remote Manager, Account Management. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Reporting to the VP, Account Management, we are hiring a Manager, Account Management, to lead our team and focus on customer success and growth.
- Lead and coach a team of 5 - 6 Account Managers.
- Shape customer experiences and ensure clients maximize the value of our platform.
- Guide and coach your team to achieve key performance indicators (KPIs) and revenue goals, including retention, growth, and expansion.
This is a remote position open to candidates across North America. For those based in Toronto, our team works in the office on Tuesdays and Thursdays.
Qualifications
- Successful background in programmatic or digital advertising.
- Experience leading and coaching high-performing teams of 5 or more members.
- Strong understanding of business processes, such as renewal and expansion playbooks, contract management, and invoice oversight.
- Experience working with customer success tools and systems, including CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
- Ability to build trusting relationships within teams and across levels.
Requirements
- Proven track record of exceeding retention and expansion targets.
- Detail-oriented and organized, with the ability to prioritize and adapt in a fast-paced environment.
- Deep knowledge of emerging trends in Programmatic, SaaS, and media channels.
- Ability to communicate with internal and external stakeholders, translating complex technical details into actionable insights.
Benefits
- Flexible work environment.
- Meal credit for in-office days.
- Free massage with an RMT in-house every eight weeks.
- Comprehensive benefits, including life, AD&D, long-term disability insurance, and coverage for prescriptions, dental, vision, mental health, and professional health services.
- Access to a workplace advisor and the Vitality Wellness app.
- $300 annual healthcare spending account.
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
