[Hiring] Lead Sales Advisor @Redfin Corporation
Mar 21, 2025 - Redfin Corporation is hiring a remote Lead Sales Advisor. đź’¸ Salary: $33.20 - $49.70 per hour, plus bonuses and equity. đź“ŤLocation: USA.
Role Description
As a Lead Sales Advisor, you'll flex your leadership skills to help us develop an exceptional team of Sales Advisors, resulting in happy employees and delighted customers. Taking direction from your Sales Center Manager, you'll coach your peers, encourage best practices, and build world-class team performance. The right candidate for this role is a superstar Sales Advisor who leads by example, enjoys sharing their wisdom with teammates, and is interested in exploring a career in people management.
- Spend time on coaching and developing Sales Advisors (25–40%)
- Conduct inquiry and call audits for quality assurance (30–40%)
- Work inquiries and help oversee the Support Queue (10–35%)
Day-to-day responsibilities:
- Provide customer service and Support Queue guidance to your teammates; agents will depend on you for leadership, so be prepared to answer tough questions
- Assist in training new Sales Advisors, ensuring they're ready before they “go live” to work with customers and the Queue on their own
- Perform regular check-ins and coaching sessions at team and individual levels
- Use data and metrics to spot trends, weaknesses, and strengths among the team with the help of your Support Center Manager
- Shadow team members and combine your learnings with data/metrics to identify and address issues with team performance
- Operate in Queue during peak or understaffed hours; maintain goal in all metrics; maintain working knowledge in all things Support Queue
Qualifications
- Real estate license required
- 6+ months of experience as a Redfin Sales Advisor required
- Excellent written and oral communication skills
- Strong time management, multitasking, and prioritization skills
- Proven history of building relationships with clients and team members
- Enjoys growing and developing others through mentoring
- Demonstrates Redfin's core values at all times
Requirements
- Schedule: Tuesday-Saturday 8am-5pm PST
- Travel required: Up to 10%; additional travel may be required
Benefits
- Three weeks of paid vacation, plus paid parental leave, sick leave & flex days
- Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses
- REALTOR association, MLS dues, and state license fees reimbursed
- 401(k) and Employee Stock Purchase Plan
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$33.20 - $49.70 per hour, plus bonuses and equity
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
