[Hiring] Junior Account Manager @Launchmetrics

Role Description

The Junior Account Manager supports client relationships by assisting with daily account activities and ensuring the timely delivery of services. This role contributes to client satisfaction by compiling coverage monitoring analyses, preparing ad-hoc reports, and tracking key performance indicators. Working closely with senior team members, the Junior Account Manager helps analyze data, identify trends, and support reporting on client performance and market insights.

• Compiling coverage monitoring analysis and producing ad-hoc reports focusing on different aspects of strategies implemented by the clients and cross-checking KPI results.
• Double check and enrich data accordingly to a specific project for an analysis delivery.
• Creating best of coverage book by choosing and cleaning web images.
• Designing and presenting the market overview analyses dedicated to the clients’ performance against key competitors, providing valuable insights to boost their brand performances.
• Supporting clients with their day-to-day activities, including alert settings and updates on their Print, Web, and Social platforms.
• Delivering customer enablement training for best practice use of the DMR tools and platforms.
• Annually updating information for monitored publications in multiple countries.

Qualifications

• Previous experience in customer-facing roles.
• Ability to perform within a fast-paced, multi-priority setting.
• Customer-first mentality; ability to empathize and build customer loyalty.
• Strong critical thinking, analytical, and complex problem-solving skills.
• Highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive.

Requirements

• Experience working in the Fashion, Luxury or Beauty industry (extra credit).
• Exposure to global customers and an understanding of international markets (extra credit).
• Experience with delivering on-site training and webinars strongly preferred (extra credit).

Benefits

• Access to growth and advancement possibilities.
• Learning and development allowance.
• Benefits package tailored to each location.
• Flexible work arrangements.
• Support for establishing your home office and other perks.

Company Description

The Accounts department is responsible for creating strong long-term relationships with customers. The Accounts team works diligently to retain the client's business as well as identifying new business opportunities among existing customers. The mission is to showcase the great value and power our suite of products, services, and insights can bring to the marketing departments behind the world’s biggest and best Fashion, Luxury, and Beauty Brands.