[Hiring] Jr. Associate @Cityviewhelicoptertours

Role Description

This role involves client satisfaction and continual campaign enhancement.

• Client Satisfaction / Retention:
  • Be the day-to-day contact for clients.
  • Relay client feedback to the team of writers and editors.
  • Identify trending topics in each client’s industry.
  • Create quarterly reports illustrating positive results and areas for improvement.
• Continual Campaign Enhancement:
  • Strengthen campaigns with a deep understanding of each client’s audience and goals.
  • Provide thoughts and input to synergize the relationship between the agency and the client.

This is a remote position requiring a quiet place for calls, a phone, a computer, and good wifi. You will need to commit to mostly workday, weekday hours and be available for client calls.

This is a client-facing position, requiring interaction with customers. If you do not enjoy talking to people or find quick problem solving frustrating, this job may not be a good fit.

Working from home requires significant self-motivation. You should have proof of your ability to handle this before applying.

Job training and responsibilities will progress as follows:

• Initial 2 weeks: Training in tools, internal processes, and shadowing client calls and emails.
• Weeks 3–6: Respond to client emails and take a more active role on client calls with light supervision.
• Week 6 and beyond:
  • Be the primary point of contact for some clients.
  • Maintain an overview of client campaigns and communicate their needs to the team.
  • Responsible for weekly email check-ins and quarterly reports.
  • Participate in onboarding new clients.

Qualifications

• 2+ years of sales and business development experience.
• Ability to work independently and set personal goals.
• Desire for control over day-to-day activities without micromanagement.

Requirements

• Must have a quiet place to hold calls.
• Must have a phone, computer, and good wifi.
• Availability for mostly workday, weekday hours.

Company Description