[Hiring] Inside Sales Representative @Authentic T-Shirt Company

Role Description

The Inside Sales Representative is responsible for developing and supporting customer relationships through high-quality sales support, outbound communication, and collaboration with Outside Sales Representatives (OSRs). This role focuses on driving account growth by:

• Conducting outbound calls, Microsoft Teams meetings, and written communications with customers.
• Working closely with territory OSRs to support strategies for new products and services.
• Analyzing customers' business needs and identifying opportunities for growth.
• Gathering and sharing market intelligence related to customer feedback, industry trends, and competitor activity.

Qualifications

• Minimum 3 years of experience in inside or outside sales.
• Preference given to candidates with experience in the promotional products industry.
• Exceptional verbal and written communication skills.
• Proven ability to build and maintain customer relationships that drive business growth.
• Experience using inventory management systems.
• Strong customer service skills across multiple channels (phone, email, messaging platforms).
• Strong organizational, multitasking, and problem-solving skills.
• Ability to create and manage structured workflows for productivity.
• Strategic thinker with strong attention to detail and data accuracy.
• High level of professionalism and confidentiality.
• Strong Microsoft Office skills (intermediate proficiency in Word and Excel).
• Excellent time management skills; able to work under pressure.
• Self-motivated and able to work independently with minimal supervision.

Requirements

• 40 hours per week; occasional overtime.
• Some evening and weekend work required based on projects.
• Attend trade shows as required.

Responsibilities

• Work in conjunction with the territory OSRs to grow, service, and support accounts via phone, email, and Microsoft Teams.
• Conduct daily outbound calls and Microsoft Teams presentations for project-based initiatives (new brands, new marketing tools, promotions, etc.).
• Follow-up calls after samples are placed.
• Contact remote customers.
• Support Account Executives with administrative tasks including order entry, sample orders, returns & QC issues.
• Share customer status updates, growth opportunities, and market insights with OSRs.
• Collect and document customer feedback related to market trends and competitor activity.
• Share insights through the Daily Customer Feedback email distribution.
• Recommend pricing trials or price break adjustments to the OSRs, as applicable.
• Conduct pricing trial follow-up calls to ensure customers understand volume expectations and sales mix aligns with pricing support provided.
• Schedule and facilitate Microsoft Teams meetings between customers and the National Sales Manager.
• Attend tradeshows and assist in preparation, as required.
• Assist in other areas of the Sales and Vendor Relations Support department, and perform additional duties as required by management.

Working Relationships

• Communicate and collaborate effectively with all levels of staff.
• Handle conflict or challenging situations professionally.
• Keep co-workers informed of activities that have implications for their department.
• Work efficiently with minimal supervision.
• Respond promptly to customer needs and requests.
• Communicate successes, concerns, and challenges openly.
• Adhere to all current and future company policies and standards to maintain a safe and respectful workplace.