[Hiring] Inside Sales Manager @Truehold

Role Description

We are seeking an experienced and driven Sales Manager to lead and grow a team of inbound Loan Officers, driving origination volume, building a high-performance sales culture, and executing on aggressive growth targets.

• Team Leadership and Management:
  • Lead, manage, and motivate a team of 8–10 inbound Loan Officers to achieve and exceed origination targets.
  • Hold team accountable to defined KPIs across speed-to-lead, contact rate, application rate, and funded volume.
• Inbound Sales Strategy:
  • Own inbound lead management strategy, including call cadence, speed-to-lead, and conversion playbooks.
  • Implement scripts and workflows tailored to real estate investors, self-employed borrowers, and fix-and-flip operators to maximize conversion and lifetime value.
• Training and Development:
  • Train and coach Loan Officers on sales execution, loan structuring, deal qualification, and pipeline management to improve conversion rates and cycle times.
• Performance Monitoring:
  • Track and manage funnel performance across key metrics (contact → application → funded), identifying bottlenecks and driving continuous improvement.
• Reporting:
  • Prepare and present regular reporting on team performance, sales targets, and other key metrics to senior management, providing insights and recommendations for improvement.
• Compliance:
  • Ensure all origination activity complies with applicable federal and state mortgage regulations, including RESPA, TILA, and licensing requirements.
• Customer Relationship Management:
  • Own CRM workflows, lead routing, and follow-up standards to ensure no lead leakage.
  • Enforce disciplined pipeline management, ensuring timely follow-up and full visibility into conversion performance.
• Collaboration:
  • Work closely with marketing, operations, tech, and customer service to ensure a cohesive borrower experience and continually improve our business.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field preferred.
• 5+ years of experience in mortgage sales management (inbound/telesales preferred) with a track record of achieving sales targets.
• Strong working knowledge of non-QM mortgage products, including DSCR, bridge/RTL, and consumer programs, along with conventional/agency mortgage programs.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and LOS platforms; Salesforce preferred but not required.
• Active NMLS license preferred with willingness to obtain additional states as required.
• Ability to work in a fast-paced and dynamic environment.

Skills

• Strategic thinking and problem-solving skills.
• Strong organizational and time-management abilities.
• High level of resilience and adaptability.
• Detail-oriented with a focus on quality and accuracy.