[Hiring] Inside Sales Manager @Point Digital Finance, Inc.

Role Description

We are looking for an Inside Sales Manager to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring. As an Inside Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Your responsibilities

• Day-to-Day Team Support
  • Review and manage team calendars daily to ensure sales coverage.
  • Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
  • Resolve homeowner complaints.
• Performance Management
  • Establish monthly sales goals.
  • Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls.
  • Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
  • Conduct 1:1s and team meetings.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience.

Qualifications

• Must be a resident of Arizona.
• Must have passed a mortgage broker’s test (section 6-908) and meet any related state compliance requirements.
• Minimum three years’ experience as a mortgage broker, or equivalent lending experience in a related business within the last five years.
• 5+ years of experience in sales management, with a focus on performance management for telephonic or inside sales teams.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Proven experience leading complex operational or strategic initiatives.

Requirements

• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Strong decision-making and problem-solving skills; able to prioritize and align outcomes with business goals.
• Skilled in coaching, mentoring, and developing high-performing sales teams.
• Effective in conflict resolution, fostering collaboration, and engaging stakeholders as needed.
• Prior experience managing remote teams is a plus.
• Must be able to attend four onsite events per year (travel required).
• Ability to obtain and maintain a Mortgage Loan Originator (MLO) license under SAFE Act/Regulation Z within 60 days of start date (company-sponsored).

Benefits

• Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends.
• Equity: Meaningful equity to share in the value you help create.
• Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage.
• Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.