[Hiring] Inside Sales Account Manager @Staples Inc.

Role Description

You will be part of a team responsible for acquiring, retaining, and accelerating category growth for Staples customers, including the Print, Promotional & Services space through engaging both warm and cold leads in accordance with the program strategy.

• Conduct outbound calls from various lead sources and solicit opportunities from each contact.
• Engage and manage a book of business or key Staples Retail customers.
• Deliver a positive experience to both customers and business partners.
• Deliver on sales goals and initiatives through inbound and outbound initiatives.
• Collect marketing intelligence and customer data as required to build a customer and company profile.
• Manage, source, and provide accurate print quotes while developing relationships that lead to additional revenue for Staples.
• Must be energetic, organized, and eager to close sales and increase revenue.

Key deliverables and main areas of focus:

• Meet/exceed Key Performance Indicators (KPI’s), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management.
• Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer.
• Utilize internal resources to overcome obstacles and be fiscally responsible as it relates to price negotiations and margin.
• Provide bids and quotes to customers as needed, following defined procedures and processes.
• Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners.
• Provide feedback to merchandising and marketing community to enhance the customer experience.
• Partner with Sales Manager to develop strategies and approaches to incorporate into daily interactions with customers.
• Cold calling; making multiple outbound calls to potential clients and closing sales.
• Research potential leads from business directories, web searches, or digital resources.
• Build pipelines with channel partners and team members to close sales and present information and solutions to potential clients.
• Manage customer accounts uncovered through acquisition efforts, including quoting projects and securing sales.
• Maintain database (Salesforce, CRM, Excel, etc.) of prospective client information.
• Utilize software including Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication.
• Promote developing a loyalty and repeat business vs a “one-time” shopper.

Qualifications

• High School diploma or equivalent
• Strong organization, prioritization, follow-up, and time management skills are a must
• Professional and effective written and verbal documentation/communication skills
• Self-starter, problem solver, task/results oriented
• Thrive in fast-paced and changing environment
• Proven ability to sell as part of a team
• Comfortable with financial sales tracking and analysis
• Proficiency in PowerPoint, Excel, and Outlook
• Coachable, adaptable, able to incorporate feedback and changes quickly

Requirements

• Bachelor’s Degree in Business Administration or related field (preferred)
• Minimum of 2 years sales/sales support experience (preferred)
• Exceptional phone & e-mail communication skills (preferred)
• Experience with Salesforce.com (preferred)
• Previous experience and knowledge in the print, promotional, or marketing field (preferred)
• Knowledge of Adobe Illustrator, Photoshop, and Publisher (preferred)

Benefits

• Generous amount of paid time off
• Flexible work arrangements, including remote flexible work hours
• 401(k) plan with a company match, full benefits plan and options, and associate resource group
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)