Inbound Telesales Representative @Henry Schein, Inc.

[Hiring] Inbound Telesales Representative @Henry Schein, Inc.

Mar 31, 2025 - Henry Schein, Inc. is hiring a remote Inbound Telesales Representative. 💸 Salary: $34,490 - $53,891. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Inbound Telesales Representative is responsible for receiving and handling high-volume telephone calls and live chats from customers contacting Henry Schein to place orders, inquire about products, and assist with related issues.

Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions
Engages with customers and responds to inquiries via live chat
Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase
Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques
Handles customer complaints, typically regarding pricing errors or items on back order
Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines
Attends monthly team meetings and completes all compliance trainings
Remains current in product knowledge, selling best practices, and industry trends
Assists internal and external customers, navigate Henry Schein and find solutions to various problems
Participates in special projects and performs other duties as required

All positions are also responsible for:

Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis
Performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Qualifications

Typically 2 or more years of related experience
Typically High School education, vocational training and/or on-the-job training
Bachelor’s degree preferred

Requirements

Strong selling skills
Negotiation skills
Ability to answer a high volume of incoming calls
Ability to call out as needed
Able to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
Work independently with limited supervision
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization

Benefits

Medical, Dental, and Vision Coverage
401K Plan with Company Match
PTO [or sick leave if applicable]
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Sales / Business

Inbound Telesales Representative @Henry Schein, Inc.

Sales / Business

Salary 💸 $34,490 - $53,891	Remote Location USA
Job Type full-time	Posted Mar 31, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Inbound Telesales Representative @Henry Schein, Inc.

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