[Hiring] Implementation Specialist (CRM) @Tekion

Role Description

The CRM Consultant is responsible for delivering Tekion’s CRM solutions to dealer partners, ensuring successful configuration, adoption, and optimization of CRM functionalities. This role involves working closely with clients, internal teams, and stakeholders to implement best practices, drive user engagement, and achieve measurable business outcomes.

Roles & Responsibilities

• Implementation & Configuration:
  • Lead CRM onboarding and configuration sessions with dealer partners.
  • Customize CRM workflows, lead stages, campaigns, and reporting dashboards to align with client business processes.
• Client Engagement:
  • Serve as the primary CRM subject matter expert during implementation and post-launch phases.
  • Conduct training sessions for dealership staff on CRM features, including lead management, campaigns, and reporting.
• Process Optimization:
  • Analyze client requirements and recommend CRM best practices for lead assignment, automation, and customer engagement.
  • Monitor adoption metrics and provide actionable insights to improve utilization.
• Cross-Functional Collaboration:
  • Analyze client requirements and recommend CRM best practices for lead assignment, automation, and customer engagement.
  • Monitor adoption metrics and provide actionable insights to improve utilization.
• Quality Assurance:
  • Validate CRM configurations against UAT checklists and ensure compliance with Tekion standards.
  • Support regression testing and troubleshoot issues during go-live and hypercare phases.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field (SaaS).
• 3+ years of experience in CRM implementation or consulting (preferably automotive retail).
• Strong understanding of CRM workflows, lead management, and campaign automation.
• Excellent communication and client-facing skills.

Requirements

• Please note that visa sponsorship is not available for this position.

Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental, and vision coverage.
• Great benefits including unlimited PTO, parental leave, and free snacks and beverages.
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies.
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper.
• Work on the latest and coolest technologies – everything is home-grown and built ground-up.
• A dynamic work environment with a strong sense of community and collaboration.
• The open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy.
• Exciting opportunities for career growth and development.