[Hiring] Home Loan Consultant @Freedom Mortgage

Role Description

The Home Loan Consultant Program is a training pathway to becoming a customer-focused Loan Advisor and sales professional within the Call Center department. Employees will provide high-quality service by assisting potential and current customers in selecting the best mortgage options and taking ownership to resolve problems and meet customer needs upon successfully obtaining the necessary state mortgage originator licenses. Home Loan Consultant is a customer-focused, inside sales position within the Call Center.

• Passing SAFE exam, obtaining the required state mortgage originator licenses.
• Obtaining and/or maintaining applicable state and NMLS licensure, or renewing your NMLS license within the time period determined and communicated to you by the Company.
• Analyzes applicant information to determine whether the customer qualifies for a beneficial loan program.
• Assists customers in discussing financial objectives and goals and, once licensed, will take the initial loan application.
• Clearly communicates the loan program terms and benefits available to the customer as well as the loan process.
• Ensures all required documents are returned and disclosures are signed in a timely manner.
• Follows our sales process and QA requirements to remain compliant.
• Continually meets and/or exceeds the Sales KPI’s set by Management.
• Is responsive to customers’ needs and expectations.
• Has excellent communication skills and is clear, concise, and professional when speaking with customers.
• Is eager to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines.
• Has strong knowledge of mortgage industry, products, lending practices, and regulatory guidelines.
• Maintains a professional image and standards consistent with company policies and procedures.
• Requires flexible scheduling (weekends and late nights).
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Qualifications

• High School Diploma required.
• At least one (1) year of mortgage sales experience working as a bank loan officer or in a similar role.
• Home Loan Consultant must pass the NMLS SAFE exam within the first 30 days of this role.

Requirements

• Problems and issues faced are difficult and complex and may require understanding of a broader set of issues.
• Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry.
• Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment

• Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements.
• The noise level in the work environment is usually moderate.

Physical Demands

• Frequently required to sit and talk or hear.
• Occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.