[Hiring] Franchise Operations Manager @twonice

Role Description

Our client, a leader in the consumer services industry, is seeking an experienced Franchise Operations Manager to oversee and support 25-30 franchise locations across the U.S. You’ll collaborate with corporate teams to coach franchise owners and their teams on sales, operations, and financials to grow revenue, elevate customer experience, and improve profitability, achieving business goals while ensuring alignment with company objectives. The ideal candidate is a strong relationship builder who leads by influence and has a proven track record in franchise operations, business management, sales and leadership. To succeed, you bring strong communication, sound judgment, and the ability to prioritize and execute independently. This is an opportunity to impact a large franchise network through hands-on coaching, peer groups, and system-wide training.

• Serve as the primary point of contact for operational support and guidance for franchise owners
• Coach owners and their teams on leadership, marketing, sales, production, and financials
• Organize and lead meetings to drive brand growth and revenue
• Build and maintain strong relationships and consistent lines of communication with franchisees
• Develop and deliver training and growth initiatives via meetings, workshops, and webinars
• Contribute to the creation of marketing, sales, operations, financial and training strategies
• Lead monthly peer groups of franchisees to foster collaboration and best practices
• Inspire and motivate franchisees to achieve success in their businesses
• Plan and execute franchise events to strengthen engagement and participation
• Conduct regular check-in calls and field visits with defined action items and coaching opportunities
• Review P&Ls and forecasts with owners; drive action plans
• Facilitate co-ops and regional/national training sessions

Qualifications

• Bachelor’s degree required
• 5+ years of operational leadership or business management experience required
• 3+ years of franchise operations experience required
• Proven sales experience required
• Success in leading people to achieve results required
• Willingness/ability to travel up to 50% within the US required

Requirements

• Salary: $90,000 - $110,000 + Bonus (up to 30%) + Benefits
• Benefits: Medical, Dental, Vision, 401k w/ Match, Parental Leave, PTO, Holidays
• Job Type: Full-Time | Remote
• Typical Hours: Monday-Friday, average of 40 hours/week
• Start Date: ASAP
• Travel: Up to 50% domestic travel (typically 2-4 nights away, two weeks per month)
• Sponsorship is not available