[Hiring] Field Applications Engineer @KONTRON AMERICA INCORPORATED

Role Description

We are seeking a Field Applications Engineer (FAE) to join our customer-facing engineering team. The FAE will work closely with sales, product management, and R&D teams to provide technical expertise, ensure successful customer evaluations, and support deployments of our broadband access equipment. This role requires a strong technical background in access technologies, excellent communication skills, and the ability to work effectively with customers in both pre-sales and post-sales engagements.

• Provide pre-sales technical support to service providers, including product presentations, solution design, and technical proposals.
• Lead proof-of-concept (PoC) trials, lab evaluations, and field demonstrations of broadband access equipment.
• Assist customers with network design, integration, and interoperability testing with OSS/BSS, management platforms, and third-party systems.
• Act as a technical liaison between customers and internal teams (R&D, product management, and support).
• Deliver technical training and knowledge transfer to customers, partners, and internal teams.
• Provide post-sales support during deployment, including troubleshooting, configuration, and performance optimization.
• Capture customer feedback and contribute to product roadmap discussions.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field (or equivalent experience).
• 3+ years of experience as an FAE, sales engineer, systems engineer, or network engineer in broadband access, telecom, or networking industry.
• Strong understanding of PON (XGS-PON, GPON), Wi-Fi, VoIP, Ethernet switching, and IP networking.
• Familiarity with OLTs, ONTs, Wi-Fi CPEs, and broadband network design.
• Experience with network management protocols (SNMP, NETCONF/YANG, TR-069, TR-369) and OSS/BSS integration.
• Hands-on experience with lab testing, interoperability trials, and customer demos.
• Strong troubleshooting skills with packet captures, lab tools, and diagnostic platforms.
• Excellent communication, presentation, and relationship-building skills.
• Willingness to travel (50%) to customer sites, labs, and industry events.

Requirements

• Competitive compensation and benefits package.
• Opportunity to work with cutting-edge broadband technologies.
• High-visibility role with direct impact on sales success.
• Collaborative and innovative work environment.
• Career development and training opportunities.

Benefits

• Competitive compensation and benefits package.
• Opportunity to work with cutting-edge broadband technologies.
• High-visibility role with direct impact on sales success.
• Collaborative and innovative work environment.
• Career development and training opportunities.