[Hiring] Field Application Specialist @IonOpticks

Role Description

We are seeking a highly motivated and experienced Field Application Scientist (FAS) based in Mainland China to support our rapidly growing customer base and distributor network in China and the broader APAC region. In this role, you will act as a technical expert for LC-MS-based proteomics workflows using IonOpticks products.

• Approximately 40% of your time will be dedicated to pre-sales activities:
• Technical seminars and workshops (on-site and online) in Mandarin and English
• Method and workflow discussions tailored to customer needs
• Planning and execution of product evaluations and demonstrations
• Joint customer visits with APACI distributor manager and distributors
• Approximately 60% of your time will be dedicated to post-sales activities:
• Onboarding and training new customers on best-practice use of IonOpticks’ products
• Troubleshooting and optimisation of LC-MS workflows to ensure robust performance
• Ongoing technical support via email, online meetings and local platforms as appropriate
• Enable and upskill distributors by delivering technical training, coaching and joint visits

Qualifications

• Fluent in Mandarin and English
• Strong hands-on experience with LC-MS proteomics (sample prep, LC, MS acquisition and data analysis)
• Comfortable engaging with both scientists and commercial teams
• Masters degree or higher in LC-MS based proteomics or similar

Requirements

• Proven track record in customer-facing role supporting scientists
• Deep, practical understanding of LC‑MS based proteomic workflows
• Expertise in building long-term customer relationships, fostering trust, and delivering tailored solutions
• Collaborative experience with sales, applications specialists, product development marketing, and support teams
• Exceptional communication and interpersonal skills
• Strong problem-solving skills
• Self-motivated, proactive, and ability to effectively work independently and collaboratively
• High ethical standards and adherence to company policies

Benefits

• This is a remote role based in Mainland China with flexible work arrangements
• The Field Application Scientist is expected to travel up to 50% of the time within China for customer visits, distributor meetings, trainings, user events and conferences
• Occasional travel to other APAC countries may be required to support regional initiatives
• Periodic international travel is expected (e.g. to company headquarters in Australia and to key global conferences or internal meetings)