[Hiring] Enterprise Account Manager @Atlassian

Role Description

This role involves driving revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle.

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach
• Developing Senior and Executive relationships over video conferences as well as in-person
• Managing high-value renewals & expansion across a sizable product portfolio
• Ownership of growth opportunity management and sales cycles end-to-end
• Advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy
• Partnering with the Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis
• Increasing customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
• Maintaining a deep understanding of product updates and new offerings and articulating those improvements to customers and our solution partners
• Forecasting accountability for your owned book of business
• Driving collaboration and engagement scope with global stakeholders

Qualifications

• Bi-lingual, Fluent in English and Spanish
• Five or more years experience in account management, inside sales, customer success or other relevant business areas
• Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
• Proven track record of meeting or exceeding performance goals
• Experience managing high-revenue customer engagements with Enterprise-level customers
• Experience managing complex, end-to-end sales cycle
• Demonstrated excellence in customer discovery, with proven ability to engage with curiosity to identify opportunity
• Have a strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention

Requirements

• Experience selling Enterprise SaaS products across a global account footprint
• Experience working with Channel Partners & GSIs to retain and grow customer accounts
• Experience using Salesforce, Clari and Tableau
• Experience analyzing data to support identifying opportunity and projecting growth trajectories

Benefits

• Wide range of perks and benefits designed to support you and your family
• Health and wellbeing resources
• Paid volunteer days

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than that of the typical market range. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones:

• Zone A: $134,100 - $175,075
• Zone B: $120,600 - $157,450
• Zone C: $111,600 - $145,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Company Description

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work.

• We believe that the unique contributions of all Atlassians create our success.
• We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.