[Hiring] Engagement Manager @Atlassian

Role Description

The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.

Responsibilities

• Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle.
• Take charge of proactive scope management to ensure alignment with the engagement vision and meet client outcomes.
• Execute projects to achieve results while balancing available time and resources.
• Identify future opportunities for further outcomes, growth, and expansion.
• Accelerate time to value by applying project and program management expertise.
• Cultivate enduring relationships with clients through consultative skills and clear communication.
• Monitor and report on the value generated from the Advisory Services engagement.
• Partner with teams across Atlassian to advocate for customer needs and innovative solutions.
• Spend up to 30% of your time traveling domestically and internationally for events.

Qualifications

• 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms.
• 3+ years in Professional Services, Technical Consulting, or Success customer-facing roles.
• Fluent in English; a second language (e.g., Bahasa, Thai, Mandarin) is a plus.

Requirements

• Track record in managing large-scale projects and programs.
• Experience managing client relationships and delivering successful project outcomes.

Benefits

• A wide range of perks and benefits designed to support you and your family.
• Health and wellbeing resources.
• Paid volunteer days.

Company Description

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.