[Hiring] E-commerce Operations & Marketplace Coordinator @HireHawk

Role Description

We are looking for a highly versatile E-commerce Operations & Marketplace Coordinator to act as the founder’s right hand for the US market. You will help coordinate day-to-day marketplace operations, product listings, fulfillment follow-up, reporting, customer communication, and partner coordination. The role requires strong organization, attention to detail, and the ability to represent the founder professionally when interacting with retailers, agencies, and service providers. This is a great opportunity for someone who thrives in a small, fast-moving environment and enjoys combining operations, analysis, and coordination responsibilities.

• Manage product listings across multiple sales channels
• Add new products and update existing listings
• Monitor which products are live on each marketplace and flag missing or incorrect listings
• Track product comments and reviews across key sales channels
• Coordinate fulfillment-related issues with the 3PL warehouse in New Jersey
• Export returns data from Mirakl for Nordstrom and Bloomingdale’s and prepare/import data into warehouse systems weekly
• Periodically review inventory levels and provide replenishment feedback
• Monitor and respond to customer and business communications, including sales inbox and Instagram messages
• Support retailer communications with Nordstrom and Bloomingdale’s on behalf of the founder when needed
• Serve as a coordination point between the founder and external partners such as digital agencies, warehouse providers, and consultants
• Help coordinate digital marketing, social media, blogs, and email marketing either directly or through an agency
• Conduct competitor analysis for pricing, product development, and customer journey insights
• Research Pinterest and market trends to support new product development ideas
• Prepare sales analysis and reporting
• Analyze performance trends and identify opportunities or issues
• Turn insights into practical recommendations

Qualifications

• Strong written and verbal English communication skills
• 2+ years of experience in E-commerce or marketplace operations
• Experience supporting US-based clients, brands, or retailers
• Strong Excel / spreadsheet skills
• Experience managing product listings and catalog updates
• Experience with Shopify and marketplace workflows
• Ability to coordinate with 3PL warehouses, agencies, and service providers
• Comfortable handling operational, administrative, and light commercial responsibilities
• Ability to analyze sales data, competitors, and market trends
• Experience handling customer communication and retailer/vendor emails
• Ability to work across time zones and remain responsive during overlap hours

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.