[Hiring] Director, Sales Engineering @SugarCRM

Role Description

SugarCRM is seeking you to join our team as the Director of Solution Consulting to support the entire SugarCRM Sales organization. You love being a customer-facing, hands-on technologist and are passionate about supporting the continuous growth across SugarCRM.

• Using extensive market-based knowledge about CRM and CX (customer experience) business applications, combined with an in-depth understanding of SugarCRM’s software-platform architecture and capabilities.
• Responsible for determining customer business objectives, discovery process, scoping and presenting the product vision.
• Take ownership of the solution/technical aspects of a sales cycle and demonstrate how SugarCRM functionality can leverage positive business outcomes.
• Act as the resident SugarCRM expert for both internal and extended (reseller/partner) sales teams.
• This is a hands-on role and requires very strong customer interaction skills, presentation skills, and an excellent understanding of a wide range of Enterprise software solutions.
• Ability to integrate these applications and work closely with internal and extended sales teams, and professional service engineering teams.

Impact You Will Make in the Role

• Support and enable both the Direct and Sugar reseller channel partners in being knowledgeable and capable in the SugarCRM application and as a platform for business solutions.
• Lead the pre-sale aspects of the sales cycle, including initial discovery, requirements analysis, high-level solution design and the transition to the appropriate implementation and delivery services teams.
• Effectively communicate, often through demonstration, SugarCRM’s value as a solution to prospective customers.
• Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodology sections.
• Provide product application support to SugarCRM inside, channel and direct sales teams.
• Act as a strategist for the SugarCRM application platform – identify functional capabilities with customer business objectives.
• Promote the understanding of general CRM best practices, and advocate for SugarCRM’s extensibility.
• Provide expertise to identify and translate business requirements into a business platform vision.
• Speak at trade conferences.
• Support product marketing and promotion inside and outside the organization.
• Develop and maintain assigned partner relationships.
• Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g. demonstration tool kits) and selling documents.
• Working with the SugarCRM Training department, support sales/demo training for selected business partners.

Qualifications

• 7+ years experience in pre-sales or similar role.
• SaaS solution sales and configuration experience, and a general understanding of technical systems architecture, stacks and platforms.
• Proven track record of successful pre-sales engagements, and interactions with C-level customer executives.
• Good knowledge of enterprise business applications.
• Familiarity with RFP and Tender best practices.
• Strong communications skills (verbal and written), exceptional listening, presentation and demonstration skills, including good objection-handling skills.
• Possess a strong sense of teamwork, integrity, excellent self-motivation and a positive attitude.
• Outstanding planning and time management skills, and ability to manage multiple, competing priorities and successfully deliver just-in-time responses.
• Ability to work with local and remote teams across different time-zones, and ability to travel (up to 25%).

Preferred Qualifications

• 3+ Customer Relationship Management experience.
• Marketing Automation experience.
• Business Analytics exposure.
• BS / BA in relevant area.

Benefits

• Excellent healthcare package for you and your family.
• Savings and Investment – 401(k) match.
• Unlimited Paid Time Off.
• Paid Parental Leave.
• Online Legal Services (Rocket Lawyer).
• Financial Planning Services (Origin).
• Discounted Pet Insurance (Embrace Pet Insurance).
• Corporate Benefit Program (Working Advantage) offering exclusive travel and entertainment offers and special discounts.
• Health and Wellness Reimbursement Program.
• Travel Discounts.
• Educational Resources - Career & Personal Development Program.
• Employee Referral Bonus Program.
• Merit-based company with many opportunities to learn, excel and grow your career!