[Hiring] Director of Sales Operations @Velocity

Role Description

Velocity is seeking a strategic, data-driven Director of Sales Operations to lead and scale our revenue infrastructure within a high-growth telecommunications MSP environment.

Reporting directly to the Chief Sales Officer, this role will architect and optimize the systems, processes, analytics, and cross-functional alignment that power predictable revenue growth. You will oversee:

• Sales Operations
• RevOps alignment
• CRM strategy (HubSpot)
• Trade show operations
• Forecasting
• Strategic initiatives

This is a high-impact leadership opportunity for someone who thrives at the intersection of strategy, systems, analytics, and people leadership.

Qualifications

• 5–7 years of Sales Operations or Revenue Operations leadership experience within a telecommunications MSP environment.
• Strong understanding of telecom solutions including connectivity, SD-WAN, cloud, managed services, and recurring revenue models.
• Hands-on expertise managing and optimizing HubSpot CRM.
• Proven ability to align cross-functional revenue teams.
• Experience leading strategic initiatives and operational transformation.
• Strong analytical and financial modeling skills (forecasting, compensation, KPI design).
• Demonstrated success leading and developing teams.

Requirements

• Partner with the CSO to translate revenue strategy into operational execution.
• Own forecasting, pipeline governance, territory planning, and quota modeling.
• Deliver accurate, executive-level reporting on bookings, MRR/ARR growth, churn, margin, and sales velocity.
• Improve sales productivity through process optimization and performance analytics.
• Align Sales, Marketing, and Customer Success around shared metrics, lifecycle stages, and reporting standards.
• Build scalable frameworks from lead generation through renewal and expansion.
• Reduce revenue leakage through improved handoffs and operational visibility.
• Oversee sales compensation administration and performance tracking.
• Lead the strategy, governance, and optimization of HubSpot CRM.
• Ensure strong adoption, clean data, automation, and actionable reporting.
• Manage integrations with CPQ tools, carrier systems, billing platforms, and marketing automation.
• Develop dashboards that provide real-time insights for executive decision-making.
• Lead cross-functional projects such as new service launches, sales process redesign, pricing updates, and system migrations.
• Support revenue operations for acquisitions and new vendor/carrier partnerships.
• Build scalable processes to support continued company growth.
• Oversee planning and operational execution for trade shows and industry conferences.
• Establish pipeline targets and ROI benchmarks for events.
• Ensure seamless lead capture, CRM integration, and post-event follow-up workflows.
• Deliver measurable ROI reporting on event-driven pipeline and revenue.
• Recruit, develop, and mentor Sales Operations and RevOps team members.
• Create a culture of accountability, data-driven decision-making, and continuous improvement.
• Serve as a trusted advisor to executive leadership and frontline sales leaders.

Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• Paid Sick Time
• 401K – with Employer Match
• Paid Parental Leave
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available