[Hiring] Director of Account Management @ecoATM | Gazelle

Role Description

ecoATM is seeking a strategic and experienced Director of Account Management, based in the Bentonville, Arkansas area, to lead and expand partnerships across our most strategic retail accounts. This highly visible, customer-facing leadership role will drive revenue growth, retention, and operational excellence across some of ecoATM’s most important channel relationships.

• Own account strategy, deepen executive partnerships, and identify expansion opportunities including new kiosk placements, performance optimization, and incremental revenue streams.
• Develop and execute comprehensive account strategies that strengthen relationships, drive long term value, and deepen ecoATM’s integration within each retailer.
• Partner with retail stakeholders and internal analytics teams to identify new store locations for kiosk installations.
• Serve as senior liaison to cross functional leaders within strategic retail partners.
• Drive profitable growth across assigned accounts by identifying new opportunities and optimizing underperforming locations.
• Expertly access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities.
• Lead joint business planning and deliver data driven quarterly business reviews.
• Manage complex escalations with urgency and professionalism.
• Collaborate closely with marketing, analytics, legal and regulatory teams.
• Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations.
• Manage account level forecasting and financial performance.
• Serve as the voice of the retailer within ecoATM.

Qualifications

• 10+ years of experience in national account management, strategic retail partnerships, or large-scale account leadership
• Experience managing large, complex retail organizations with multiple stakeholders
• Proven track record of growing strategic accounts and exceeding revenue targets
• Expert level proficiency in Salesforce Service Cloud
• Expert level proficiency in Excel
• Advanced analytical expertise with demonstrated ability to access data, identify trends, and build executive level presentations
• Strong financial acumen with forecasting responsibility
• Exceptional communication, presentation, and negotiation skills
• Strong problem-solving skills with ability to manage escalations and deliver resolutions
• Strategic thinker with ability to balance long term vision and near-term execution
• High initiative, integrity, and attention to detail
• Bachelor’s degree in Business, Marketing, or related field required

Requirements

• Remote within the Bentonville, AR area

Benefits

• Base pay range: $160,000.00 - $180,000
• This position is also eligible for short-term and long-term incentives based on individual and company performance.

Company Description

At ecoATM, the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce.

• Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution.
• We know our employees are our greatest strength and the key to our continued growth and success.