[Hiring] Director of Account Development @IME RESOURCES LLC

Role Description

This role involves ensuring client satisfaction, retention, and growth across existing carrier and law firm accounts.

• Serve as the primary point of contact for assigned carrier and law firm accounts, ensuring satisfaction and long-term retention.
• Build a deep understanding of client needs, service expectations, and areas for improvement.
• Identify opportunities for account expansion in partnership with the SVP of Business Development.
• Develop consultative relationships with clients, positioning the company as a trusted partner.
• Lead the rollout of Salesforce CRM access and usability for the division.
• Build dashboards and reporting tools that provide visibility into client health, implementation success, and retention KPIs.
• Establish standardized documentation for KPIs, BPIs, and implementation tracking.
• Create training materials and account management processes that ensure consistency and scalability.
• Act as an initial individual contributor with accountability for results.
• Once processes and expansion opportunities have been proven, develop the business case for hiring and onboarding an Account Manager.
• Mentor future account management staff by providing clear expectations, structured training, and ongoing development.
• Contribute to a positive, collaborative culture focused on client outcomes, operational excellence, and continuous improvement.

Qualifications

• Bachelor’s degree preferred.
• 5–7 years of experience in account management, customer success, or client-facing roles within insurance, legal, or related service industries.
• Proven experience managing complex, multi-location or enterprise accounts; carrier or law firm account exposure strongly preferred.
• Demonstrated ability to drive client retention and identify growth opportunities.
• Strong track record of implementing reporting tools, CRM systems, or KPI frameworks.
• Strong relationship-building and client management skills with executive presence.
• Highly organized, detail-oriented, and data-driven.
• Ability to work cross-functionally and influence outcomes without direct authority.
• Skilled in problem-solving and root-cause analysis, with the ability to translate findings into action.
• Strong written and verbal communication skills, including the ability to present to senior leadership and client stakeholders.
• High emotional intelligence with the ability to manage sensitive escalations effectively.
• Demonstrated adaptability and resilience in high-pressure, evolving environments.
• Role requires regular travel to client sites and company offices.

Requirements

• Remote role but candidates must be located in Florida, preferably near Tampa, FL.
• 50% local travel throughout Florida and some travel along the East Coast.

Benefits

• Fast-paced team atmosphere with competitive benefits (medical, vision, dental).
• Paid time off.
• 401k.

Company Description

Choice Legal is a successful, growing, medical records retrieval company in the Tampa Bay area. We work closely with attorneys to obtain records for legal purposes.

Choice Legal is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.