[Hiring] Director, Global Renewals @Halcyon
Feb 26, 2025 - Halcyon is hiring a remote Director, Global Renewals. 💸 Salary: $175,000 - $195,000. 📍Location: USA.
Role Description
We are seeking an exceptional and results-driven Director of Global Renewals to lead, build, and own the strategy for renewals in our dynamic, fast-paced environment. This role is instrumental in driving 120% Net Recurring Revenue (NRR) and 95% Gross Recurring Revenue (GRR) while establishing scalable processes to ensure long-term customer retention and revenue growth.
This is a unique opportunity to lay the foundation for a best-in-class renewals program, working cross-functionally and leading by example as we scale our operations.
What You Will Do
- Pioneer and Build the Renewals function, designing and implementing strategies, processes, and systems to drive seamless, efficient contract renewals.
- Define and track key renewal KPIs, including NRR and GRR, while delivering insights and visibility to the executive team.
- Collaborate with Customer Success, Sales, and Finance teams to ensure alignment and continuity across the customer lifecycle.
- Lead the charge on process innovation, identifying and implementing improvements to enhance the renewal experience and streamline operations.
- Hire, coach, and develop a high-performing Renewals team, fostering a culture of excellence and customer-centricity.
- Champion customer relationships, working closely with the team to ensure satisfaction and long-term loyalty.
- Perform other duties as assigned.
Qualifications
- A minimum of 10 years of experience in renewal management, account management, or customer success within the software or technology industry.
- A track record of success driving customer retention and revenue growth through strategic renewal practices.
- Proven expertise in designing and implementing renewal processes, including setting up the operational framework and metrics.
- At least 5 years of people management experience, leading and developing high-performing teams.
- Excellent communication, negotiation, and collaboration skills, with a deep understanding of customer-focused strategies.
Benefits
- Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
- Short and long-term disability coverage, basic life and AD&D insurance plans.
- Medical and dependent care FSA options.
- 401k plan with a generous employer contribution.
- Flexible PTO policy.
- Parental leave.
- Generous equity offering.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$175,000 - $195,000
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Feb 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
