[Hiring] Director, EHR Professional Services @Integrated Dermatology
Mar 06, 2025 - Integrated Dermatology is hiring a remote Director, EHR Professional Services. 💸 Salary: unspecified. 📍Location: USA.
Role Description
This role involves organizing and overseeing the daily operations of support, client relations, implementation & training.
- Own the client relationships to assure 100% satisfaction.
- Ongoing communication with providers, practices, IDG operations team, IDG leadership, RCM, accounting, and vendors on day-to-day related activities concerning releases, features, support, etc.
- Implement metrics to measure performance of relationships.
- Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience.
- Oversee the team that trains practices for new implementations to ensure smooth and successful go-lives.
- Oversee the team that provides ongoing training of all users and stakeholders.
- Manage the operating functions of the business, ensuring the company runs with legality and conformity to established regulations.
- Manage relationships/agreements with external partners/vendors.
- Oversee marketing efforts to prospective practices.
Qualifications
- Previous experience working for a healthcare software company, specifically Electronic Health Record (EHR) and Practice Management (PM).
- Proven business operations experience managing areas such as client relations, customer service, training/implementation, external partners/vendors, compliance, practice relations, marketing and accounting.
- Prior experience building, managing and developing various teams.
- Exceptional organization and communication skills.
- Technology savvy – Advanced Microsoft Office skills and knowledge of project management tools (Jira, MS Project, etc.), and able to identify new technology to support operations.
- Previous project management experience surrounding go-lives.
- Previous experience working with accounting managing the budget.
Requirements
- 5-8 years of experience in a relevant field (Required)
- Healthcare software (EHR and/or PM) experience (Required)
- Bachelor’s Degree (Required)
- MBA (Preferred)
Company Description
eDerm Systems is looking for an experienced Business Manager to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. This position will require extensive travel, 50% minimum.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 06, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
