[Hiring] Degree Success Manager @Coursera

Role Description

The Degrees business at Coursera partners with leading universities around the world to launch and scale online degree programs that deliver career-transformative outcomes for learners. The team works cross-functionally with marketing, enrollment, product, and operations to help partners meet their recruitment and revenue goals.

As a Degree Success Manager, you will serve as the primary strategic and operational lead for a portfolio of university partners across LATAM. You will own the degree component of each partnership end-to-end — driving recruitment and revenue performance while ensuring operational excellence across cohort launches, learner account management, and platform enablement.

This role blends partner relationship management, recruitment marketing strategy, and technical operations. You will work closely with Marketing, Enrollment, Technical Account Management, and Support teams to align strategy with execution and ensure a seamless partner and learner experience.

The ideal candidate is strategic yet detail-oriented, data-fluent, proactive, and comfortable operating in a fast-paced, matrixed, partner-facing environment.

Responsibilities

• Partner Strategy & Relationship Management
  • Serve as the day-to-day point of contact for LATAM university partners’ degree programs, ensuring smooth coordination across marketing, enrollment, product, and technical support.
  • Lead recruitment reviews, synthesizing funnel performance data, operational insights, and recommendations.
  • Own overall program health, recruitment performance, and operational execution.
  • Build trusted stakeholder relationships by providing transparent, responsive strategic guidance while proactively managing partner requests, escalations, and deliverables.
• Recruitment & Marketing Strategy
  • Monitor and analyze funnel metrics (leads, applications, admits, enrollments) to identify risks and optimization opportunities.
  • Collaborate with Enrollment Representatives to improve lead quality, follow-up processes, and conversion rates through the funnel.
  • Partner with Degrees Growth Marketing team to update degree program pages, webinar planning, email nurtures, and other promotional tactics.
• Cohort & Operational Management
  • Serve as the partner escalation point for operational and learner account issues, partnering cross-functionally to implement durable solutions.
  • Monitor support dashboards and ticketing systems to maintain visibility into open issues, ensure timely resolution, and uphold high service standards.
  • Provide training and ongoing enablement to university partners on Coursera Admin tools, platform workflows, and operational best practices.
  • Diagnose and guide resolution of learner account issues, including account linking, email access challenges, and roster discrepancies.
  • Drive execution of critical milestones for cohort launches and closes, including course mapping, grading timelines, and workflow completion, ensuring seamless program delivery.

Qualifications

• 6+ years of experience in account management, recruitment marketing, or partner success roles supporting recruitment or marketing initiatives.
• Business fluency in both English and Spanish.
• Demonstrated ability to manage client relationships and develop customized marketing or enrollment plans to address funnel challenges.
• Analytical skills and experience using data to assess performance and guide decisions.
• Experience diagnosing and resolving technical or account-level issues in collaboration with product, support, or technical teams.
• Demonstrated ability to manage multiple workflows simultaneously and drive tasks to completion with strong attention to detail.
• Excellent written and verbal communication skills; comfortable presenting to external partners and cross-functional leaders.
• Strong organizational and project-management skills with the ability to manage multiple programs simultaneously.
• Proven ability to operate effectively in a fast-paced, evolving environment with a high degree of ownership and accountability.

Company Description

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025.

Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees.

Coursera is a Delaware public benefit corporation and a B Corp.