[Hiring] Deal Desk Analyst @LogicMonitor

Role Description

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

The Deal Desk Analyst is responsible for providing support to the Sales organization on all renewal and new business deal related matters. The Analyst will work with various business stakeholders across Sales, Legal, Finance, and Product to provide critical insight into Catchpoint’s customer base while supporting day-to-day operations. This position reports to the Deal Desk Manager, and is a fully remote position.

• Identify process and system improvements in the quote-to-cash process, turn those recommendations into functional requirements, and work cross functionally to get the projects built, tested, and released.
• Serve as the trusted adviser to the Sales teams on all renewal and new business-related matters.
• Execute our contract renewal strategy to drive price increases and multi-year contract commitments within our existing customer base.
• Manage a pipeline of renewal opportunities and provide business, product knowledge, and analytical support.
• Proactively work with the Sales teams to prepare contracts in advance to ensure early renewals.
• Help Sales reps navigate Salesforce CPQ to produce accurate quotes and contracts that lead to successful wins.
• Facilitate discount approvals from Finance on deal structure.
• Create customer contracts to ensure they follow company rules and policy guidelines.
• Send contracts to customers via Docusign for electronic signature.
• Provision Catchpoint customer portal for new and renewing customers, and respond to sales provision requests as needed.
• Complete ad-hoc business operations projects as required.

Qualifications

• Experience working with sales teams in a deal desk, sales operations, provisioning or commercial sales support function.
• Strong communication (verbal and written) and interpersonal skills; must be able to foster & maintain strong partnering relationships with sales and internal departments.
• Extremely organized, detail & process oriented.
• Ability to follow internal process.
• Exceptional analytical skills, quantitative skills and strategic problem-solving skills.
• Experience or interest working with Salesforce.
• Must thrive in a fast-paced environment and be able to manage multiple projects with ease.
• Self-motivated and able to work independently to complete tasks.
• Interest or knowledge in web technologies and digital businesses.
• Familiarity with Salesforce CPQ is preferred.
• Proven ability to effectively communicate with sales reps and internal teams, and cultivate internal relationships with all levels of the sales organization across all regions in the world.
• Experience using AI tools to enhance productivity, innovation, or problem-solving.

Benefits

• Great Place To Work® certified.
• Named one of BuiltIn's Best Places to Work for the seventh year in a row.

Company Description

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

• Equal Opportunity Employer.
• Fostering a truly inclusive culture where everyone has the chance to grow and succeed.