[Hiring] Customer Service & Sales Representative @Olympic Plumbing Technology

Role Description

As a Customer Service & Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand.

• Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy
• Engage customers in consultative conversations to understand their needs, recommend services, and book appointments
• Proactively identify opportunities to upsell or cross-sell products and services that add value for customers
• Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team
• Accurately follow company procedures for scheduling, documentation, and follow-up
• Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction

Qualifications

• 3+ years of customer service experience, preferably in a call center phone-based (trades) environment
• Ability to work independently and in a remote environment
• Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking)
• Service Titan experience a plus
• Strong communication and active listening skills
• The ability to multitask, stay organized, and follow through on details
• Comfort using multi-line phone systems, Microsoft Office, and Google Workspace
• A dependable, proactive attitude and a desire to grow with the company

Benefits

• Competitive pay: $12–$16/hour (based on experience)
• Flexible PTO plan (vacation, personal, and sick leave)
• 401(k) with company match
• A supportive, team-oriented remote environment that values communication and accountability
• Ongoing training and career growth opportunities within a respected local company

Company Description

We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right.