[Hiring] Customer Growth Manager @Cloudbeds

Role Description

As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.

• Build and manage a customer pipeline that aims to achieve above-quota sales performance.
• Ensure that deals are of high quality with minimal post-sale fallout.

Qualifications

• Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
• Experience and/or education in hospitality operations.
• Strong understanding of hospitality industry trends and challenges.
• Ability to build and maintain long-term relationships with clients.
• Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
• Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Self-motivated and goal-oriented, with a relentless drive to exceed targets.
• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
• Willingness to travel as required (< 10%).

Requirements

• Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
• Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays - enjoy an extra long weekend every month.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling and knowledge transfer.