[Hiring] Customer Growth Manager @Third-Party Job Posts

Role Description

As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.

• Build and manage a customer pipeline that aims to achieve above-quota sales performance.
• Ensure that deals are of high quality with minimal post-sale fallout.

Qualifications

• Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
• Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.

Requirements

• Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
• Experience and/or education in hospitality operations.
• Strong understanding of hospitality industry trends and challenges.
• Ability to build and maintain long-term relationships with clients.
• Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
• Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Self-motivated and goal-oriented, with a relentless drive to exceed targets.
• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
• Willingness to travel as required (< 10%).

Bonus Skills to Stand Out

• Demonstrable success in selling PMS or other hotel tech software.
• Languages: English (additional European languages are always a plus!).

Compensation

• Commission is uncapped and top performers earn in excess of $120k (after 3 month ramp up).

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays - enjoy an extra long weekend every month.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling and knowledge transfer.

Company Description

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.