[Hiring] Consulting Manager - Customer Solutions @KPI Solutions

Role Description

The Consulting Manager – Customer Solutions serves as a trusted advisor to customers evaluating, designing, or optimizing Material Handling Equipment (MHE) and warehouse automation solutions. This role works directly with distribution centers, manufacturing plants, and e-commerce fulfillment operations to assess current-state performance, identify operational bottlenecks, develop ROI-driven automation strategies, and support solution design in partnership with engineering and sales teams. This role also will be developing and managing a team of consultants.

• Manage and support core consulting team.
• Provide insight and training into core consulting capabilities.
• Yearly reviews and direct feedback to employees.
• Identify development opportunities for staff and how to address them.
• Conduct on-site operational assessments of distribution centers and manufacturing facilities.
• Analyze throughput, pick rates, labor productivity, storage density, and material flow.
• Develop future-state automation roadmaps aligned to customer growth plans.
• Build ROI models, payback analysis, and total cost of ownership comparisons.
• Quantify labor savings, capacity gains, safety improvements, and accuracy benefits.
• Support RFP responses and solution design validation with engineering teams.
• Partner with Sales to influence strategic pursuits and increase win rates.
• Establish KPI baselines and validate post-installation ROI performance.

Qualifications

• Bachelor’s degree in industrial engineering, Supply Chain, Operations, or related field required.
• MBA preferred.
• 7–12 years of experience in material handling, warehouse operations, or automation consulting.
• Previous experience managing a team of consultants.
• Direct exposure to conveyors, ASRS, robotics, sortation, or WMS/WCS environments.
• Strong financial modeling and data analysis skills.
• Executive-level presentation and consultative selling capability.

Key Performance Indicators (KPIs)

• Consulting-to-order conversion rate
• Strategic project win rate
• Revenue influenced through consulting engagements
• Customer ROI validation accuracy
• Customer satisfaction and repeat business growth

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care Concierge Service
• 401(k) Retirement Plan (Pre-tax & Roth)
• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
• Voluntary Life & AD&D Insurance
• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
• Pet Insurance
• Milk Stork Program
• Wellness Program with gift card redemption and wellness challenges
• Paid Time Off (Vacation, Sick & 10 Holidays)
• Training & Development