[Hiring] Consultant, Technical Account Manager @Dell Technologies

Role Description

As a Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.

• Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
• Be independently motivated to continually learn new technologies.
• Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices.
• Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence.
• Assist customer and sales team with design, definition, and implementation of complex system requirements.

Qualifications

• Must be a US citizen and have an active TS/SCI security clearance.
• In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically PowerEdge XE servers.
• Intimate knowledge of networking infrastructure, specifically InfiniBand networking, in datacenter environments.
• Strong knowledge working in Linux environments (RHEL and Ubuntu) and strong understanding of Dell and vendor diagnostic utilities and their applications.
• Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment.
• Ability to collaborate effectively with vendors and Dell Engineering.

Requirements

• 12+ years of technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA.
• CI or FS poly.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $162,350 - $231,000 (depending on location).

Company Description

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

• Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
• Join us to build a future that works for everyone because Progress Takes All of Us.
• Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.