[Hiring] Commercial Manager @Clickatell

Role Description

Clickatell is looking for a strategic and relationship-focused Commercial Manager who will focus their efforts on growing and retaining existing customer accounts. The ideal candidate will excel at nurturing relationships, understanding client needs, and expanding existing accounts through upselling and cross-selling.

Responsibilities of the Role

• Managing existing clients and revenue.
• Develop and maintain strong, trust-based relationships with existing customers, acting as a strategic consultant and point of contact.
• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
• Drive contract renewals and proactively manage account health to ensure high retention rates and minimize churn. Success in this area will be measured by Net Revenue Retention (NRR).
• Partner closely with the Service Delivery and Customer Success teams to ensure seamless onboarding, product adoption, and ongoing satisfaction.
• Forecasting customers' revenue on a monthly basis against expected annual budget from the customer to enable accurate financial awareness of clients' performance.
• Identify and execute opportunities to expand account value through upselling and cross-selling relevant products and services that meet evolving customer needs.

Qualifications

• Proven experience to create and execute tailored account plans that align with customer objectives and business strategy.
• Proven experience to work cross-functionally as part of a solution team.
• Relevant Degree or 8 years of relevant job experience with similar essential duties.
• Proven business acumen with experience in Senior Manager stakeholder engagement.
• A track record for consistently exceeding revenue goals.
• Industry and shared business challenges along with knowledge of analytic solutions.
• Experience and knowledge of messaging and/or payment products and industry.
• Extensive network of decision makers in the industry.
• Patient, consultative, and emphatic, genuinely interested in clients and their business.
• A collaborative style with experience engaging a diverse group of internal stakeholders.
• Proficiency in CRM systems and account planning tools.
• Excellent written and verbal communication skills, professional presentation.
• Excellent process/organization skills, strong creative orientation, and the ability to craft innovative solutions.
• Strong interpersonal skills with the ability to work with multi-dimensional teams.
• Strong business/commercial acumen or instinct with technical capacity.
• Problem-solving skills, logical thinking, and analytical abilities.
• The ability to understand and deliver forecasting principles.

Requirements

• Cultivating Talent: Actively drives the development of skills and strengths within the team.
• Managing Resources: Manages resources optimally by making the right decisions.
• Expert Exchanges: Seeks and communicates insights; acts as access point for information.
• Risk Mitigation: Resolves complex problems and drives decision-making processes.
• Foster Teamwork: Builds relationships and engages across teams to elevate performance.
• Emotions and Performance: Manages the link between emotions and performance.
• Drive Execution: Develops tactical plans that support the strategy.
• Coordinating Activity: Develops and manages processes conceptually and technically.
• Navigating Change: Delivers change by aligning team work and navigating through processes.
• Driving Performance: Reviews dashboards, systems, KPIs, and drives team performance.

Benefits

• Medical Aid contribution.
• Pension fund contribution.
• Quarterly performance incentive bonus.
• Risk benefit company contributions.
• Reimbursable communications allowance for internet and mobile phone bills.
• Half-day off on your birthday.
• 5 personal days leave a year, over and above your annual leave.
• Remote working and access to office hubs as required.
• Home office set-up with laptop, monitor, and other related items.