[Hiring] Client Retention Manager @Compass Group

Role Description

The Client Retention Manager will support Flik Independent School Dining’s account retention objectives by strategically engaging operators, field support, and clients. As a key driver in our overall organic growth, retention is a top priority of our organization. This role will require up to 20% travel.

Key Responsibilities:

• Partner with the Director of Client Retention, Operations, and Field Support to consistently reinforce FISD’s position as the premier choice in quality, service, innovation, and value.
• Support maintenance, updating, and reporting of the client retention dashboard.
• Assist with strategic client interviews, relationship strategies, and fresh-eyes reviews.
• Contribute to comprehensive Client Retention planning and strategies, including:
  • client WITY (What’s Important to You)
  • stakeholder conversations
  • operator/account assessments
  • creation of Strategic Account Plans
• Assist with the account/client rebid process.
• Support the development of proposals, vision plans, and presentation materials for contract extensions in partnership with the Director of Client Retention, CCS, Operations, and Regional Support Teams.
• Collaborate with the Director of Client Retention and Operations to develop action plans for at-risk accounts for operations to execute.
• Support Operations in preparing and updating client communication documents tied to action plans and retention strategies.
• Conduct student focus groups for key retention accounts and formulate actionable insights.
• Assist Operations teams with Partnership Documents for priority clients.
• Facilitate Partnership Meeting Training Sessions for Operations.
• Support the preparation of RFP responses for existing accounts.
• Assist the Director of Client Retention in executing client correspondence such as bid participation acknowledgments, site tour attendees, and proposal submissions, as well as scheduling client meetings.

Qualifications

• Bachelor’s degree (BA or BS) required
• Demonstrated experience in strategic thinking and developing client-facing proposals/documents.
• Ability to read and interpret basic financial information
• Excellent verbal and written communication skills.
• Advanced proficiency with Microsoft Office Suite and Canva.
• Strong creative problem-solving skills and effective time management.

Requirements

• Demonstrate a genuine sense of hospitality, with a commitment to upholding FISD standards in all aspects of the role.
• Thrives in a fast-paced environment with the ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
• Exceptional listening, interpersonal, and verbal communication skills.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Maintains composure, professionalism, and discretion when dealing with sensitive client issues.
• Takes ownership and accountability, both within and beyond defined job responsibilities.
• Creative collaborator with the ability to generate and develop new ideas with colleagues and clients.
• Highly proficient in digital design, professional document creation, and AI-driven productivity tools, and effectively interpreting account financials.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave