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Client Renewals Specialist @Raintree Systems, Inc

[Hiring] Client Renewals Specialist @Raintree Systems, Inc

Apr 02, 2025 - Raintree Systems, Inc is hiring a remote Client Renewals Specialist. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

The Client Renewal Specialist is responsible for ensuring existing clients renew their contracts, often negotiating terms and managing the renewal process from start to finish, while also potentially identifying opportunities to upsell or cross-sell. This is a quota-carrying position with the responsibility to drive annualized revenue across the product lines offered by Raintree, including but not limited to EHR/PM Software, SaaS offerings, Revenue Cycle Management (RCM), and third-party partner products.

  • Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates.
  • Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing.
  • Establish a framework and process to track, manage, and maximize renewal contracts.
  • Maintain regular communication with clients throughout the renewal process, including contacting and following up with customers and partners.
  • Address any concerns or questions clients may have and provide information on the benefits of renewal.
  • Work to retain existing customers by building and maintaining strong relationships.
  • Identify opportunities for upselling or cross-selling additional products or services.
  • Analyze customer usage patterns, satisfaction levels, and other relevant data to identify potential risks or opportunities for renewal.
  • Use data to create strategies for improving customer retention.
  • Skillfully negotiate terms, pricing, and contract details with clients.
  • Maintain accurate and up-to-date records of all client interactions and contract details.
  • Ensure that all documentation complies with company policies and industry regulations.
  • Work closely with sales, marketing, and customer support teams to gather information and address customer concerns.
  • Provide accurate forecasting and generate reports on renewal metrics.
  • Educate clients on the value of continuing their relationship with the company.
  • Travel within assigned territory and/or for industry events.

Qualifications

  • Bachelor's degree or relevant work experience in a similar role.
  • At least four years of documented success in selling SaaS with contract negotiation experience.
  • Demonstrated success in achieving sales targets and quotas.
  • General computer proficiency, including working knowledge of Google Suite, Microsoft Office Applications (Word, PowerPoint, Excel, etc.) and Salesforce.com.
  • Well-developed verbal, listening, and phone communication skills.
  • Good written communication skills with the ability to write routine correspondence.
  • Remote Office with travel up to 25%.

Requirements

  • Accountable.
  • Demonstrates relationship-building skills both internally and externally.
  • Strong organizational skills and ability to execute manual detailed tasks.
  • Strong customer service focus and commitment.
  • Ability to establish and maintain effective working relationships within the team.
  • Ability to work well with diverse personalities.
  • Tactful, mature, and flexible.

Benefits

  • Remote Work/Work From Home.
  • Paid Time Off/11 Paid Holidays/Year-End Holiday Break.
  • Health, Dental, Vision, HSA/FSA.
  • 401K with Company Match.
  • Disability & Life Insurance.
  • Employee Assistance Program.
  • Paid Parental Leave.

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📍 Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Sales / Business
Client Renewals Specialist @Raintree Systems, Inc
Sales / Business
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Apr 02, 2025
Apply for this position Unlock 55,377 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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