[Hiring] Client Relationship Manager @Kalamuna
Apr 03, 2025 - Kalamuna is hiring a remote Client Relationship Manager. 💸 Salary: $67,857 - $90,475 usd per year. 📍Location: USA, Canada.
Role Description
A Kalamuna Client Relationship Manager (CRM) is a client-facing role that acts as a high-level liaison with client stakeholders and contacts. You help close the sale by advancing contract execution and buy-in from all parties, and maintain the relationship going forward.
- Client satisfaction is your primary mandate.
- You will be our clients’ trusted ally and confidant.
- Empathize with client needs and advocate for their interests to the internal project team.
- Convert expressed or anticipated needs into work within existing contracts and opportunities for new work.
- Translate technical jargon and communicate with both technical and non-technical team members.
- Provide budget and timeline oversight throughout the project lifecycle.
- Nurture and grow accounts, seek referrals, maintain references, and promote the value of our work.
This position is salaried, with performance-based bonus potential. Candidates for this full-time (40h/wk) remote position must reside in the US or Canada.
What You'll Do
- Work with mission-driven organizations, higher education institutions, and government entities.
- Engage toward the end of the sales cycle to support and advance contract execution.
- Effectively build and maintain trust with clients.
- Set and reset expectations; manage difficult conversations to realign partnerships.
- Nurture and grow existing accounts, manage renewals, and identify expansion opportunities.
- Understand what is strategically relevant to a client’s industry.
- Identify when new enhancements should be incorporated into existing proposals.
- Develop and execute long-term digital strategies that align with client goals.
- Leverage subject matter experts for pre- and post-sales strategy.
- Report on the health of ongoing accounts both qualitatively and quantitatively.
Qualifications
- 5+ years experience in a similar role in an agency context.
- Excellent presentation skills and ability to communicate with clarity and professionalism.
- Fluency with SOWs, MSAs and similar agency contracting vehicles.
- Experience maintaining deals and relationships in Customer Relationship Management software.
- Understand the essentials of web strategy, design, and open-source web development.
- Familiarity with Content Management Systems, particularly Drupal and/or WordPress.
- Ability to work with Marketing, Sales and Senior Leadership to express market position.
- Understanding of and experience working with Agile methodologies.
Bonus Points
- San Francisco Bay Area roots and/or residency.
- HubSpot experience.
- Community outreach experience.
- Ability to derive insights from Google Analytics.
- Experience with client gifting and appreciation strategies.
- Experience with procuring agency services from the client side.
- Proposal writing, grant writing or journalism writing experience.
- Public speaking or other experience speaking to groups.
Working With Us
Kalamuna is driven by a civic spirit to help socially impactful institutions, nonprofits, and governments better communicate with constituents. We bring digital communications to life for organizations as varied as Fair Trade USA, the American Foundation for the Blind, and others.
Kalamuna’s mission is to empower our clients with the research, strategy, design, and technology that will transform their organizations. We seek to be impactful for our clients and for the social good of our communities.
Kalamuna offers many benefits, including:
- Paid holidays
- PTO
- Paid bereavement leave
- Parental leave
- Health insurance
- Long and short-term disability
- Continued learning & travel stipend
- Equipment fund
- Retirement funds with 3% match
- Flexibility in work hours and accommodations
Commitment to Diversity
Kalamuna is committed to eradicating institutional discrimination and bias and to uplifting the lived experiences of all underrepresented communities. We welcome applications from all backgrounds, particularly from people of color, women, LGBTQ2S+ people, immigrants or refugees, and others.
Kalamuna is an equal opportunity, affirmative action employer and does not discriminate in its employment decisions.
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$67,857 - $90,475 usd per year
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
