[Hiring] Client Partner V @Rackspace
Mar 19, 2025 - Rackspace is hiring a remote Client Partner V. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
The Client Partner is responsible for all client interactions for a portfolio of accounts. The role collaborates with their GTM and Delivery teams to devise account strategies and manage client relationships in line with these strategies.
- Typically oversees a single account or a segment of a large account, which generates significant revenue.
- Helps to build the RXT brand as the preferred consulting partner for cloud transformation projects, spanning business and technology.
- Dedicated to delivering exceptional outcomes for RXT clients, expanding existing accounts and facilitating access to new ones.
- Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Qualifications
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute degree requirement
Requirements
- 12 - 14 years of experience in the field of role required
- Expert-level knowledge in professional sales training and sales process
- Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
- Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers
- Occasional domestic/international travel, less than 50%
Benefits
- Comprehensive health and wellness programs
- Paid volunteer time off for any cause
Key Responsibilities
- Drive bookings via ACV and TCV targets.
- Accountable for significant revenue generation.
- Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates).
- Oversight and governance of delivery excellence for active engagements at accounts.
- Conduct client satisfaction surveys.
- Comfortable in having a CXO level conversation on their business priorities and ability to explain Rackspace value proposition.
- Provide guidance, supervision, and coaching to team members assigned to projects on the account.
- Ensure the proper administrative controls are in place and adhered to on the account.
- Oversee the financial performance vs targets of the account.
- Member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting.
- Promote RXT in the market by attending/speaking at industry events, panels, etc.
- Engage and coordinate with partners and/or vendors to drive select deals through vendor-based opportunities.
- Participate in regional sales governance processes and Deal Clinics to profile opportunities.
Knowledge
- Expert-level knowledge in professional sales training and sales process
- Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
- Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers
Skills
- Cross-selling/Up-selling
- Customer Relationship Management
- Data Analysis
- Leadership
- Negotiation Skills
- Pipeline Management
- Presentation Building
- Proposal Drafting
- Public Speaking
- Sales Strategy Skills
- Salesforce CRM Software Skills
- SOW Review/Update
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Are you a Racker?
Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating. They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do. Rackers are inherently wired to solve problems and share ideas in small, nimble teams. As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family!
Why work at Rackspace Technology?
- Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
- Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win.
- Satisfy your curiosity. Our internal learning department, Rackspace University®, provides training and development to Rackers.
- Make a difference. At the core of every Racker is a drive to leave the world better than we found it.
- Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
