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Devops / Sysadmin
L3 Support Engineer
@Rackspace
[Hiring] L3 Support Engineer @Rackspace
Mar 20, 2025 - Rackspace is hiring a remote L3 Support Engineer. 💸 Salary: unspecified. 📍Location: India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a highly skilled L3 Engineer to serve as the technical authority for Windows and Linux operating systems hosted on AWS virtual machines (VMs), with a focus on advanced cloud architecture, security, and automation. In this critical role, you will:
- Architect scalable solutions
- Oversee OS patching and AWS strategies
- Resolve complex incidents
- Drive performance optimization
- Implement cutting-edge security measures
- Automate workflows
- Mentor technical teams to align infrastructure with business objectives
Qualifications
- Expert-level mastery of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL)
- Deep expertise in OS patching strategies, including enterprise tools (e.g., WSUS, SCCM for Windows; Ansible, Satellite for Linux)
- Comprehensive understanding of AWS core services (e.g., EC2, S3, VPC, IAM) and advanced features (e.g., Lambda, API Gateway, Systems Manager)
- Strong proficiency in AWS automation, scripting (e.g., Bash, Python, PowerShell), and AWS CLI
- Extensive experience with AWS CloudFormation and Terraform for infrastructure-as-code
- Advanced knowledge of AWS security best practices, identity and access management, and networking
- Ability to analyze future resource needs and plan capacity for Windows, Linux, and Kubernetes workloads
- Expertise in identifying and resolving performance bottlenecks in OS and AWS environments
- Proven ability to lead complex migration and modernization projects for cloud-based systems
- Exceptional communication and interpersonal skills
- Superior problem-solving and analytical skills
- Ability to work independently and foster collaboration
- Customer-focused approach with a strategic mindset
Requirements
- 8+ years of experience in IT support, systems engineering, or cloud architecture
- Proven track record of managing enterprise-scale AWS environments and Kubernetes clusters
Benefits
- Flexibility to provide on-call support for critical incidents
- Proficiency with collaboration tools (e.g., Microsoft Teams, Slack) and enterprise ticketing systems (e.g., ServiceNow, Jira)
Education
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred, or equivalent experience)
Certifications (Preferred)
- AWS Certified Solutions Architect – Professional
- Microsoft Certified: Azure Administrator Associate (or equivalent Windows Server certification)
- Red Hat Certified Engineer (RHCE) or Linux Professional Institute Certification (LPIC-2/3)
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Devops / Sysadmin
Devops / Sysadmin
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
