[Hiring] Client Director - Account Director @NielsenIQ

Role Description

As a Client Director, you'll serve as the senior leader responsible for driving strategic growth, client engagement, and operational excellence across a major retail client account. This role requires a proven ability to lead cross-functional teams, manage complex client relationships, and deliver insights that influence top-to-top decisions. Acting as the voice of the client internally, the Client Director ensures alignment with NIQ’s commercial objectives and fosters long-term partnerships.

Responsibilities

• Strategic Leadership
  • Own the retail client relationship and act as a trusted advisor to senior stakeholders.
  • Align account strategy with NIQ’s broader commercial objectives.
  • Champion thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools.
• Client Engagement & Growth
  • Manage client relationships and champion their objectives internally.
  • Drive revenue growth through renewals, upsells, and new solution adoption.
  • Identify and translate client needs into actionable revenue opportunities.
  • Lead contract negotiations (MSA, LSA) and ensure compliance with legal and InfoSec requirements.
• Team Leadership
  • Manage and mentor a team of Client Managers, Associate Client Directors, and Analysts.
  • Foster a culture of collaboration, accountability, and continuous improvement.
• Operational Excellence
  • Oversee delivery quality, data integrity, and adherence to SLAs.
  • Partner with internal teams to ensure seamless execution.

Qualifications

• 8+ years in client leadership roles within retail or CPG.
• 2+ years’ experience of direct report responsibility mentoring, managing and leading associates.
• Proven success managing large accounts and complex negotiations.
• Proven success in revenue growth through renewals, upsells, and new solution adoption.
• Strong commercial acumen and consultative selling expertise.
• Working knowledge of syndicated data offerings with exposure to NIQ and/or similar solutions.
• Excellent written and verbal communication skills; adaptable and polished in diverse settings.
• Exceptional communication, influencing, and stakeholder management skills.
• Ability to lead diverse teams and drive transformation initiatives.
• Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities.
• Able to work collaboratively with internal & external teams.

Requirements

• This is a remote position for candidates currently living in the United States.

Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).