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Associate Principal, Strategic Account Services @Availity

[Hiring] Associate Principal, Strategic Account Services @Availity

Mar 11, 2025 - Availity is hiring a remote Associate Principal, Strategic Account Services. 💸 Salary: competitive salary with bonus structure. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As an Associate Principal, Health Plan Strategic Account Services, you will play a pivotal role in driving the success of our Payer Solutions by leading strategic initiatives, managing strategic client relationships, and guiding cross-functional teams. This position requires a combination of strong leadership, deep industry knowledge, and technical acumen to help our payer clientele optimize their technology processes while supporting the company’s growth objectives.

  • Developing and executing strategies for deploying Availity solutions to meet client needs
  • Collaborating with senior leadership to identify growth opportunities and enhance service delivery
  • Creating and owning a Strategic Account plan and any risk mitigation plans
  • Valuing recognition of Availity product and services
  • Partnering with the Sales Executive to oversee contract renewals and drive re-contracting processes
  • Serving as the primary strategic contact for key clients, ensuring satisfaction and engagement
  • Maintaining frequent engagement with clients
  • Co-hosting Annual Business Reviews with Client Success Managers (CSMs)
  • Developing strong relationships with C-suite executives and aligning solutions with strategic objectives
  • Providing expert guidance and industry insights to clients to drive better outcomes
  • Staying abreast of trends, regulations, and best practices in healthcare industry
  • Providing insights to guide product enhancements and inform company strategy
  • Identifying opportunities for growth within client accounts
  • Participating in Availity-sponsored User Group Meetings and Conferences
  • Aligning and maintaining multiple client relationships across product streams
  • Co-managing escalations and advocate internally for client priorities
  • Creating relationship mappings
  • Providing status updates on key accounts
  • Managing the NPS stakeholder process
  • Preparing executive-level presentations and strategic recommendations
  • Mentoring and support team members in their professional development
  • Fostering a culture of innovation, collaboration, and excellence within the team
  • Collaborating closely with Sales, Product, and Marketing teams
  • Assisting with contracting and invoicing inquiries

Qualifications

  • Bachelor’s degree in Business, Healthcare Administration, Computer Science, or related field (Master’s preferred)
  • Minimum 7 years of experience in the healthcare technology field, or a related field
  • Proven track record in SaaS solution delivery, client management, and team leadership
  • Strong understanding of healthcare regulations, and compliance
  • Exceptional analytical, problem-solving, and decision-making skills
  • Excellent communication and interpersonal abilities
  • Proficient in project management methodologies and tools
  • Familiarity with automation tools, analytics platforms, and healthcare IT systems

Requirements

  • Strong Account Management experience in the payer/health plan space
  • Healthcare Technology Experience
  • Proven track record in positively impacting NPS Scores

Benefits

  • Competitive salary
  • Bonus structure
  • Generous HSA company contribution
  • Healthcare, vision, dental benefits
  • 401k match program that you can take advantage of on day one
  • Unlimited PTO for salaried associates + 9 paid holidays
  • Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
  • Reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
  • Education reimbursement
  • Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
  • Opportunities to engage with community organizations

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Sales / Business
Associate Principal, Strategic Account Services @Availity
Sales / Business
Salary 💸 competitive salary with bonus structure
Remote Location
USA
Job Type full-time
Posted Mar 11, 2025
Apply for this position Unlock 54,754 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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