[Hiring] Associate Manager, Renewal Specialists @Docusign

Role Description

The ideal candidate must possess the ability to lead and motivate a team of Renewal Specialists & Renewal Coordinators to achieve individual sales quotas. The Associate Manager must be able to measure, monitor and hold RM/RSs accountable for their activities and results as well as lead by example. They are also required to assist in making account calls with RM/RS's, assist in account health monitoring, and effectively maintain Docusign's value within accounts as well as deliver and coach through customer Quarterly Business Reviews. This leader should mentor each RS/RC individually while also building a strong cohesive, collaborative team. They are also responsible for monitoring forecasting efforts, churn and delivering on key quotas.

This position is a people manager role, reporting to the Manager, Renewal Management.

Responsibilities

• Retain and renew GNMRR within the Docusign commercial business unit
• Develop and execute upgrade/renewal processes and strategies and ensure compliance to internal data management and reporting, including the use of Salesforce.com
• Assess sales activities and forecasts to determine sales progress and required improvements
• Recommend and implement improvements to achieve sales goals
• Coach salespeople to develop their sales skills including vertical market management, forecasting, negotiations and other necessary skills while maintaining individual accountability to goals
• Maintain/protect Docusign core values by hiring culturally aligned team members and leading by example
• Provide value in complex negotiations and the closing of new business, including appropriate use of Account Executives to maximize results
• Work with each RS/RC to develop and implement vertical-wide business and sales plans to achieve sales quota
• Ensure the team effectively leverages sales tools and systems consistently and in alignment with clearly defined rules of engagement
• Communicate and prioritize product and business needs from the field to appropriate corporate departments
• Identify and support opportunities for the training and professional development of department personnel
• Operate well in a fast-paced, dynamic environment without requiring significant supervision

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Qualifications

• BA/BS degree or equivalent in relevant account management and leadership experience
• Minimum 18 months tenure at Docusign
• Fluency in English

Preferred Qualifications

• Experience in people management or supervisory role, combined with significant renewal experience in commercial accounts in a high-growth SaaS organisation
• Demonstrated ability to develop and maintain effective business, sales and vertical market plans
• Demonstrated ability to successfully negotiate and close complex contracts
• Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse and occasionally, unprecedented
• Excellent communication and presentation skills, both verbal and written
• Demonstrated ability to identify new, creative ways to drive more businesses to purchase and utilize Docusign’s diverse solution suite

Benefits

• Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
• We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
• Your contribution helps us make the world better than we found it.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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