[Hiring] Associate Account Manager, Affiliate Marketing @Acceleration Partners

Role Description

This person will be responsible for serving as the key point of contact for a portfolio of UK Advantage clients. This role will be responsible for leading the client relationship, ensuring client satisfaction as well as managing client deliverables, account strategy, and execution. This person will delegate operational tasks to supporting team members while ensuring accountability is clear and deadlines are met.

Top 5 Job Responsibilities

• Lead Manage and Hold Your Team Accountable:
  • Leads team and is accountable for timeliness and quality of deliverables.
  • Is viewed as a reliable, go-to person.
  • Comfortable with team delegation; clearly setting expectations, clarifying boundaries, and ensuring clear work assignments.
  • Maintains composure and personal engagement through difficult and stressful situations while keeping others motivated.
  • Participates in firm building when opportunities arise including Diversity, Equity, and Inclusion initiatives, cross-team collaboration, and cultural & social initiatives.
• Client Service and Communication:
  • Consistently provides strong and quality client service, acts as a point of contact, and escalates issues or key risks as appropriate.
  • Works with teams to ensure client develops trust in our team by overseeing client outputs and communication delivered in the AP way.
  • Maintains a high level of innovation and strategy.
  • Develops and nurtures excellent relationships, reflected in very high client satisfaction and retention rates with a net promoter score of 8+.
• Account Strategy & Execution:
  • Manages successful client programs by developing effective strategies and efficient tactical plans for achieving client’s goals and objectives.
  • Able to manage tightly to client scope and escalate any related issues accordingly.
  • Consistently demonstrates intellectual curiosity; exploring ways to discover and recruit new partners.
• Portfolio Management:
  • Manages multiple campaigns, at 85% full ownership, with solid organizational skills.
  • Ability to focus on and prioritize tasks based on client objectives and scope.
  • Maintains ability to identify new opportunities to drive client success while identifying possible goal misalignments.
  • Gets to the root of an issue and brings solutions to resolve.
• Innovation & Efficiency:
  • Able to think big picture and outside the box to find ways to discover and recruit new partners.
  • Thinks critically about how to increase value for clients.
  • Pays attention to industry trends, particularly as it pertains to new partners and recruitment tactics.

Qualifications

• Has strong internal motivation to get the job done and done well.
• Only provides strong results for clients and unsurpassed customer service.
• Recognizes the importance of being engaged in their work and keeping clients engaged as well.
• Possesses mature and measured judgment, and the ability to solve problems on their own.
• Has strong attention to detail and is capable of multi-tasking and coordinating several projects at once.
• Possesses strong written and verbal communication skills.
• Displays accountability, always meeting deadlines and keeping commitments.
• Knows how to collaborate with team members in a remote environment.
• Practices effective questioning and digging into issues or opportunities with team and clients.
• Has confidence, poise, and eloquence in client meetings and difficult situations.
• Interest in coaching direct reports and enjoys seeing their clients succeed.
• Thrives in a fast-paced environment and enjoys bringing order to chaos.
• Prioritizes competing objectives and manages time with skill.
• Works independently with minimal supervision.
• Able to spot issues and opportunities and escalate them accordingly, while recommending solutions.

Requirements

• 2+ years of online marketing, e-commerce, or affiliate marketing experience required.
• Direct affiliate marketing experience (in-house, agency, network) required.
• Knowledge of Affiliate Networks or SaaS platforms (ShareASale, Commission Junction, Impact, etc.) required.
• Bachelor’s degree or equivalent work experience.
• Ability to travel up to 10%.
• UK Market Knowledge.
• Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, a plus.
• Working knowledge of HTML, a plus.
• Previous experience managing and motivating direct reports, a plus.

Benefits

• 100% remote work for everyone.
• Unlimited Paid Time Off.
• Summer & Holiday Wellness Breaks in July and December.
• Volunteer and Birthday Time Off.
• Focus Fridays (no internal meetings).
• Paid Parental Leave Benefits.
• Wellness, Technology & Education Allowance.
• Paid sabbatical leaves, donation matching, and more!
• Target salary range: £37–45K depending on location and experience.
• Benefits may vary based on employment status or country location.