[Hiring] Account Manager, Small Business @PandaDoc

Role Description

Make a significant impact on our growth! As an SMB Account Manager, you'll be instrumental in driving revenue growth and fostering long-term partnerships within our valuable small to medium-sized business customer base (11-200 employees) within EMEA. This team focuses on high-velocity sales, closing deals quickly with small to medium-sized businesses. Our SMB Account Managers thrive in a fast-paced environment and build strong client relationships. These Account Managers work cross-functionally with marketing, sales, product, and customer success to develop close relationships with their customers in order to grow their book of business.

• Growth & Revenue Generation:
  • Drive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.
• Customer Success & Retention:
  • Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.
  • Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients.
  • Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.
• Strategic Account Management:
  • Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships.
  • Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently.
• Forecasting & Pipeline Management:
  • Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.
  • Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management.
• Product Advocacy & Feedback:
  • Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our SMB customers.
  • Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings.
• Continuous Learning:
  • Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

Qualifications

• Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environment.
• Analytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accounts.
• Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
• Self-motivated, directed, adaptable, gritty, driven, and resourceful.
• A strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiences.
• Experience conducting effective in-person and virtual meetings with clients.
• Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently.
• Ability to work independently while also collaborating effectively with diverse teams across different office locations.
• Quick learner with strong organizational skills and the ability to effectively manage multiple priorities simultaneously.

Requirements

• 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry.
• Strong computer skills, previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experience.
• Proven ability to accurately forecast revenue and contribute to reliable business projections.
• Experience owning and managing the full renewal cycle.
• A consistent track record of exceeding sales targets and achieving measurable results.
• Familiarity with the SMB market and the unique challenges and opportunities within this segment.

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development.
• 6 self-care days.
• A competitive salary.
• And much more!