[Hiring] Account Manager (Pharmacy Benefit Management) @RxBenefits, Inc.

Role Description

The Account Manager position is one of the most crucial jobs within the organization. It directly supports the Broker(s) and Consultants during the after-sales phase of the business; then once the account is acquired, assumes coordinated responsibility with the Strategic Account Executive (SAE) of maintaining an extremely positive relationship with our clients. These positions may work remotely or in our Birmingham, AL headquarters, and requires up to 50% travel.

• Job Specifications & Communication:
  • Identifies client requirements.
  • Determines schedule availability.
  • Promotes services.
  • Defines process and related materials.
  • Provides quotation & contracts.
  • Acquires customer paperwork.
  • Mediates process and resolves issues.
  • Communicates job status.
  • Obtains personalization sign-offs.
  • Performs customer required data audit.
• Client Consultation:
  • Plays major advisory role by providing client consultation on service and industry fundamentals.
  • Hosts and/or participates in facility tours.
• Client Information & Awareness:
  • Responsible for understanding the Client’s organization & structure.
  • Knows the Client’s product/services and stays aware of Client news and changes.
  • Maintains and updates Client record with changes.
  • Communicates, monitors and assures proper billing procedures.
• Customer Continuity:
  • Establishes and promotes goodwill with customer.
  • Reviews client history and contacts customer as a follow-up activity.
• Internal Work Order Facilitation:
  • Accountable for accurate and timely preparation of orders.
  • Initiates work orders for implementation.
  • Produces the expected reports.
  • Oversees, creates and/or assembles job packets.
  • Facilitates and generates data processing work order.
  • Coordinates receipt of data.
  • Audits and updates.
• Lead contact and day-to-day administrator responsible for assigned clients with SAE.
• Highly engaged with the client and SAE from the transition of the client from Business Development, through the implementation process and throughout the client lifecycle.
• Ensures all client and account information entered in Sales Force and DataNet is accurate and up-to-date.
• Maintains effective relationships with client contacts.
• Interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD) or summary of benefits (SOB).
• Analyzes utilization reports and assists SAE in recommending benefit plan changes.
• Submits plan change requirement for assigned clients in coordination with SAE.
• Prepares and reviews written communications.
• Prepares renewal spreadsheets and letters.
• Prepares claims experience reports and renewal projections.
• Requests and summarizes proposals from insurance companies.
• Prepares benefit summaries for current and recommended plan changes.
• Leads special projects as needed.
• Maintains an ongoing effort to manage current benefit trends and legislated requirements and programs.
• Prepares and assures accuracy on audits, census data and quoting.
• Researches and resolves client issues.
• Supports SAE with research and client problem resolution.
• Attends and participates telephonically in the client reviews to support SAE in documenting notes and assisting with follow-up items.
• Sets priorities for analytical work in order to meet deadlines.
• Performs technical analysis of group insurance contracts and financial arrangements.
• Evaluates renewals for fairness and accuracy.
• Maintains necessary commissions for all plans and Brokers (as necessary).
• Participates in Best and Final presentations as needed.
• Thinks creatively to meet client needs and solve problems.
• Prepares and sends out confirmation letters.
• Makes regular service/relationship calls to clients.
• Preparation of basic to moderately complex reports deemed necessary by SAE, RxBenefits Senior Leadership and/or broker.
• Communicates to our clients “Our Value-Added Service”.
• Meets or exceeds Team and departmental goals established by the Director/VP.
• Assists with keeping department materials, contacts, intranet, etc. up to date.
• Assists with the development of job aids, training materials, etc.
• Presents a positive image in and out of the office to fellow employees, members, providers, and the community.
• All other assigned duties.

Qualifications

• High School diploma is required.
• Associate’s or Bachelor’s degree preferred.
• Health / Pharmacy industry experience preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Thorough knowledge of Employee Benefits insurance.
• Ability to read, analyze and interpret industry policies and contract documents.
• Excellent presentation and communication skills.
• Strong analytical and critical thinking skills.
• Strong organization skills with the ability to prioritize in a dynamic environment.
• Self-motivated with the ability to work independently with limited supervision or within a group or team.

Requirements

• Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800-$71,000 annually.
• Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations.
• This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.
• We are committed to fair and equitable compensation practices.
• The final salary offered to the selected candidate may vary from the posted range due to individual qualifications.

Benefits

• Remote first work environment.
• Choice of a HDHP or PPO Medical plan; we pay 100% of the premium for the HDHP for you and your eligible family members.
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision).
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance.
• 401(k) with an employer match up to 3.5% available after 60 days.
• Community Service Day to give back and support what you love in your community.
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like.
• Reimbursements for high-speed internet; we’ll send you a computer and monitors to help you do your best work.
• Tuition Reimbursement for accredited degree programs.
• Paid New Parent Leave that can be used for adoption or birth.
• Pet insurance to protect your furbabies.
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most.