[Hiring] Account Manager @DataGalaxy

Role Description

DataGalaxy’s Customer Experience team manages and develops a fast growing client portfolio, builds long-term relationships with decision-makers to maintain and grow DataGalaxy’s presence.

We are seeking a results-driven Account Manager with the below mission and responsibilities:

• Build and maintain strong relationships with C-Level, Executive Management, and various stakeholders within each account: understand their use cases, success metrics and monitor their project success.
• Create, drive and increase revenue within a dedicated accounts portfolio.
• Develop account management plan for upsell and retention strategy.
• Develop business in your accounts to meet your annual ARR growth target.
• Suggest innovative solutions to meet customer needs.
• Coordinate customers’ testimonials and references to support the Account Executive team developing new business.

Qualifications

• Significant experience in an Account Management role selling SaaS solution with a customer-oriented approach.
• Being customer obsessed: ensuring, in collaboration with the CSM team, the customer satisfaction.
• Fluent in English and French.
• A proven history of closing deals and growing accounts.
• Strong problem-solving and negotiation skills.
• Dynamic, curious, creative and self-driven.
• Strong communication and interpersonal skills: ability to build relationships with clients and collaborate with Business Development, Marketing, Pre-Sales, CSM, Support and Product to ensure clients renew and grow.
• Excellent organizational skills.
• Proficiency in CRM software (Salesforce or HubSpot).

Requirements

• Identify, develop and close opportunities across your portfolio of accounts to meet your upsell target.

Benefits

• Offices in the heart of Lyon and Paris.
• Flexible working hours ("forfait jour").
• Remote work at will & 2.70€ net per day worked from home.
• 2 weeks of working from anywhere 🌍.
• Health insurance Apicil covering you and your family.
• Meal vouchers (Swile card of 9€/day).
• Public transport 50% reimbursement, 100% reimbursement for your bike subscription.
• Holiday Bonus 🏝️.
• Quarterly team events and seminars.
• An attractive remuneration according to your performance and your potential.
• A real opportunity to join a French start-up that is a pioneer in its market 🚀.