[Hiring] Account Manager @Hire Overseas

Role Description

We’re looking for an Account Manager to own the full client fulfillment experience for a high-touch matchmaking service. This is not a sales role. It is an execution and relationship management role focused on delivering consistent, high-quality matches while maintaining strong client communication and satisfaction.

• Manage active clients end to end
• Track preferences and cadence
• Research potential matches
• Ensure each customer receives timely outreach and thoughtful follow-up
• Blend customer experience, structured research, emotional intelligence, and operational discipline

Qualifications

• 2+ years of experience in account management, client success, operations, or service delivery roles
• Strong written English with the ability to communicate in a consistent brand voice
• Experience using AI tools such as Claude, ChatGPT, or similar for research and analysis
• Exceptional organization and attention to detail
• High emotional intelligence and strong interpersonal judgment
• Ability to manage multiple active clients simultaneously
• Self-directed work style with strong ownership
• Availability to respond to some client communication during evening hours EST when needed

Requirements

• Experience in matchmaking, recruiting, talent research, or high-touch client services (nice to have)
• Experience building SOPs or improving operational workflows (nice to have)
• Experience tracking performance metrics or maintaining dashboards (nice to have)
• Background in relationship-driven or service-based businesses (nice to have)

Benefits

• Paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you’re most productive
• High ownership role with direct impact on customer satisfaction
• Clear performance metrics and defined expectations
• Opportunity to help scale a structured, service-based business
• Exposure to AI-assisted research workflows and systems building

How to Apply

Please include:

• Your updated resume
• A short 1–2 minute Loom video introducing yourself and explaining your experience managing clients and handling high-touch customer fulfillment

Only candidates who submit a Loom video will be considered.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

• Initial Application - Submit your application and complete our prequalifying questions
• Video Introduction - Record a video introduction to showcase your communication skills and work experience
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
• Recruitment Interview - Initial screening with our talent team
• Executive Interview - Meet with senior leadership to discuss role alignment
• Client Interview - Final interview with the client team you'd be supporting
• Background & Reference Check - Professional reference verification
• Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.