[Hiring] Account Manager @Customer.io

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

About the Role

We’re looking for an Associate Account Manager and Account Manager to join our growing Account Management team in EMEA.

In this role, you’ll build strong, trusted relationships with a portfolio of customers, ensuring they’re set up for long-term success with Customer.io. You’ll partner closely with Customer Success, Sales, Support, and Billing to manage renewals, support growth opportunities, and deliver a smooth, thoughtful customer experience.

This role may be hired at either level depending on experience, scope, and demonstrated ownership. Regardless of level, you’ll be supported by a collaborative team, clear processes, and opportunities to grow your impact over time.

Hiring Timeline

We’re building relationships for future Associate Account Manager and Account Manager openings and anticipate hiring over the next three months, pending business needs and timing.

At this stage, we’re running recruiter and hiring manager screens to get to know candidates and assess alignment. As roles open, we’ll move qualified candidates forward and be transparent about next steps and timing throughout the process.

What We Value

• Customer empathy: You genuinely care about customer outcomes and build trust through consistency and follow-through.
• Clarity: You communicate clearly, set expectations early, and don’t leave people guessing.
• Collaboration: You partner naturally with Sales, Customer Success, and Support to deliver a seamless experience.
• Ownership: You take responsibility for your accounts and follow things through to resolution.
• Curiosity: You’re eager to learn—about customers, the product, and how to improve how we work.

What You’ll Do

• Serve as a primary point of contact for a portfolio of customers, building strong, long-term relationships.
• Manage renewals and support account retention in partnership with Customer Success.
• Monitor account health and key performance indicators, identifying risks and opportunities early.
• Collaborate with Account Managers (at the Associate level) or operate more independently (at the Account Manager level) to support customer growth and pipeline health.
• Identify opportunities for expansion, upsell, or cross-sell and partner with Sales to execute where appropriate.
• Coordinate with internal teams—including Billing, Support, and Product—to resolve account-related questions and issues.
• Maintain accurate account data and activity in CRM tools.
• Stay informed on Customer.io’s product updates and industry trends to better advise customers.

What We’re Looking For

This role may be hired at different levels. What matters most is your ability to build relationships, communicate clearly, and take ownership of customer outcomes.

For Associate Account Manager:

• 1–2 years of experience in a customer-facing role (Sales, Customer Success, Account Management, Support, or similar).
• Strong interest in account management and customer growth.
• Organized, detail-oriented, and comfortable juggling multiple priorities.
• Eager to learn and grow with coaching and feedback.

For Account Manager:

• 3+ years of experience in account management, sales, or a related role in a SaaS or technology environment.
• Experience managing renewals, retention, and growth within an account portfolio.
• Comfortable owning account strategy and identifying revenue opportunities.
• Strong communication and relationship-building skills, with a results-oriented mindset.

For both levels:

• Clear, thoughtful written and verbal communication skills.
• Comfort working with CRM tools (or willingness to learn quickly).
• A collaborative, team-first approach to work.
• Located in the United Kingdom, or Ireland.

Compensation & Benefits

We believe in transparency. This role may be hired at different levels, and compensation will vary accordingly:

• Associate Account Manager: $60,000 base + $25,000 variable = $85,000 OTE
• Account Manager: $80,500 base + $34,500 variable = $115,000 OTE

All compensation figures are in USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 45-minute video call with Hiring Manager
• Take-home assignment
• Assignment review call with the hiring team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.