[Hiring] Account Manager @AvantStay

Role Description

An Account Manager in Owner Relations to manage key property owner relationships, ensure owner satisfaction, and swiftly resolve challenges. The ideal candidate is an excellent communicator with strong interpersonal and critical-thinking skills, capable of fostering collaborative relationships in a fast-paced environment.

• Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets.
• Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements.
• Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems.
• Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income.
• Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency.
• Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement.
• Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office.

Qualifications

• Must be available to work USA business hours, either Eastern or Central Time.
• 3+ years experience in account management, customer success and/or sales.
• 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact.
• Prior experience in a client-facing role (required).
• Industry experience in vacation rentals, real estate, and/or hospitality (preferred).
• Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance.
• Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings.
• Creative problem-solving abilities, with a knack for identifying innovative opportunities.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines.
• Experience leading cross-functional collaboration to drive high-impact projects.
• Strong analytical skills, with the ability to interpret data and identify process improvement opportunities.
• A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges.

Benefits

• Fully remote position - work from anywhere.