[Hiring] Account Manager @springbig

Role Description

This role involves owning and growing a portfolio of mid-market and enterprise client relationships, focusing on account retention, expansion, and long-term value creation.

• Manage the full post-sale lifecycle of accounts, ensuring strong adoption of Springbig’s platform.
• Identify upsell and expansion opportunities.
• Act as a strategic partner to help clients achieve measurable marketing and revenue outcomes.
• Own a portfolio of ~50-70 mid-market and enterprise accounts.
• Drive account retention and revenue growth through renewals, upsells, cross-sells, and expanded platform usage.
• Partner with clients to optimize performance across email, SMS, and loyalty programs.
• Conduct regular business reviews focused on performance metrics, ROI, and growth opportunities.
• Identify and execute opportunities to expand client engagement with new features, products, and services.
• Lead account planning, renewal discussions, and pricing conversations in collaboration with Sales and Leadership.
• Analyze account performance data to uncover insights and recommend actionable strategies.
• Coordinate onboarding, adoption, and ongoing support by working cross-functionally with Product, Support, and Marketing teams.
• Act as a trusted advisor to client stakeholders, building long-term relationships and executive alignment.
• Advocate for client needs internally while balancing commercial goals and platform capabilities.
• Maintain accurate forecasting, account documentation, and CRM hygiene (Salesforce).

Qualifications

• 3+ years of experience in Account Management, Client Services, or Customer Success within a SaaS environment.
• Demonstrated success managing renewals, expansions, and long-term account growth.
• Strong understanding of digital marketing, marketing automation, or customer engagement platforms.
• Comfortable managing a revenue-carrying or expansion-oriented book of business.
• Proven ability to influence multiple stakeholders and navigate complex client organizations.
• Data-driven, with experience using performance metrics to guide conversations and decisions.
• Hands-on experience with CRM systems (Salesforce preferred) and marketing platforms.
• Confident communicator with strong negotiation and relationship-management skills.
• Organized, proactive, and able to manage competing priorities across multiple accounts.
• Experience in e-commerce or highly regulated industries is a strong plus.

Benefits

• Fully remote work environment
• Full benefits package (Health, Dental, Vision, Life)
• 401(k) with company match
• Unlimited PTO
• Casual, inclusive culture with a strong focus on work-life balance
• Opportunity to grow with a scaling SaaS company and work alongside top industry talent