[Hiring] Account Manager @Foundant + smartsimple

Role Description

• Build and maintain strong, trusted relationships with clients across all three brands, serving as a strategic advisor and advocate.
• Own the renewal process and proactively identify upsell and cross-sell opportunities aligned with client goals and product capabilities.
• Track and assess client engagement, satisfaction, and usage metrics to ensure high retention and mitigate churn risks.
• Partner with Customer Success to align on client needs, share feedback, and coordinate efforts that drive client success.
• Develop account plans for key clients, outlining growth strategies, risk mitigation, and engagement tactics.
• Maintain deep understanding of Foundant, GivingData, and SmartSimple offerings to effectively position solutions and guide clients.

Qualifications

• 3+ years of experience in account management, customer success, or related roles in SaaS or technology environments.
• Proven track record of managing renewals and driving upsell/cross-sell outcomes.
• Exceptional communication and relationship-building skills.
• Strong organizational and project management abilities.
• Experience working cross-functionally in a fast-paced, client-centric environment.
• Familiarity with CRM tools (e.g., Salesforce) and customer success platforms.

Requirements

• Experience in the nonprofit, philanthropic, or government sectors.
• Understanding of SaaS metrics and client health scoring.
• Ability to manage multiple accounts and priorities simultaneously.

Benefits

• Commitment to innovation and making a positive impact.
• Competitive salary and benefits, including tuition and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• Flexible PTO policy to manage time supporting personal well-being and professional success.
• Opportunities for professional and personal development through collaboration across teams.
• Support for internal mobility to help achieve career goals.
• Autonomy and responsibility to approach work creatively and independently.
• Employee recognition as a core part of the culture.