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Sales / Business
Account Manager
@pawaPay
[Hiring] Account Manager @pawaPay
Mar 28, 2025 - pawaPay is hiring a remote Account Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As an Account Manager at pawaPay, you will play a key role in fostering long-term, trusting relationships with clients, connecting with key stakeholders, and identifying growth opportunities within existing accounts. You will collaborate with cross-functional teams (sales, product, compliance, treasury etc.) to ensure client satisfaction and drive strategic growth.
- Acting as the primary point of contact for a portfolio of clients, ensuring smooth communication and satisfaction with pawaPay services
- Developing and executing tailored business plans to optimise transaction volume and identify expansion opportunities
- Driving adoption of relevant products and services, such as FX swaps and market expansion solutions
- Providing performance insights, including transaction volume trends and revenue performance analysis, through detailed quarterly reports
- Conducting regular business reviews with clients to assess performance, track progress, and uncover new growth opportunities
- Monitoring key metrics such as client retention, revenue growth, and Net Promoter Scores (NPS) to measure client satisfaction and identify areas for improvement
- Acting as a liaison between clients and internal teams to resolve operational challenges and deliver a seamless customer experience
- Identifying trends and opportunities for further growth, collaborating with sales and marketing teams to drive new business
- Providing exceptional customer service, including timely responses to inquiries and requests
- Keeping up-to-date with industry trends, market conditions, and competitive landscape
Qualifications
- 3+ years of proven work experience in account management or sales, preferably in the fintech or payments industry
- Ability to communicate, present and influence key stakeholders at all levels of the organisation, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Self-starter with a proactive and results-oriented approach
- Knowledge of the African mobile money payments landscape is considered an advantage
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
