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Sales / Business
Account Manager
@MANTL
[Hiring] Account Manager @MANTL
Mar 26, 2025 - MANTL is hiring a remote Account Manager. đź’¸ Salary: competitive salary with total ote of $170,000. đź“ŤLocation: USA.
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Role Description
As an Account Manager You Will:
- Contribute to the mission of MANTL by driving value for our customers through strategic partnerships.
- Set the account strategy and drive renewal and expansion for a set of named accounts.
- Build meaningful relationships with a customer’s executives.
- Provide valuable expertise in topics of deposit origination and digital banking strategies.
- Set a clear vision and plan for mutual success with each customer.
- Achieve growth targets that are created specifically for each book of business.
About You:
- Develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified.
- Understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process.
- Develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions.
- Drive customer satisfaction and referenceability; thorough ticket review and resolution.
- Access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal.
- Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention.
- Ticket manage; review and assess severity and priority, engage engineering when needed.
- Manage all client communication, conflict resolution, and compliance on client deliverables.
- Lead implementation of new platform, coordinating with the client and internal stakeholders.
- Support launch of new clients in collaboration with the implementation teams.
- Provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability.
Qualifications
- 6+ years of Account Management experience with demonstrated ability to forecast and run an end to end renewal deal cycle.
- Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs.
- Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity.
- Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment.
- A positive attitude and team player who can elevate AM colleagues.
- High level of initiative and ability to work autonomously.
- Handle stressful situations and deadline pressures well.
- Excellent problem solving capabilities and organizational skills.
- Comfortable working in an evolving, fast-paced startup-like environment.
- Background in banking or Fintech is a plus.
Benefits
- Competitive salary with a total OTE of $170,000.
- 401k Match.
- Unlimited PTO.
- Creative and fun team-building events (improv, chocolate and wine tasting, happy hours).
- Mental health and wellness programs.
- 100% Remote.
- And more!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
competitive salary with total ote of $170,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
